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    speaker help

    Discussion in 'Alienware M11x' started by squeak83uk2, Mar 25, 2011.

  1. squeak83uk2

    squeak83uk2 Notebook Consultant

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    hey guys,

    was enjoying some crysis 2 on my 3 month old r2, when suddenly the right speaker crackled a little and fell silent,

    exited the game made sure it wasnt the game, reset the machine, still no sound
    tried moving the balance of the right speaker in the volume settings and theres not a peep out of it,

    , however recently i have noticed it saying " you have unplugged a plug from the audio port " even when nothings plugged in.

    anyway think i should call alienware? and can someone point me to a uk number pls?
     
    squeak83uk2, Mar 25, 2011
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  2. Serephucus

    Serephucus Notebook Deity

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    I'd try reinstalling your sound drivers to be sure. If that doesn't work:

    0800 2799751. Select option 2 for technical support.
     
    Serephucus, Mar 25, 2011
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  3. squeak83uk2

    squeak83uk2 Notebook Consultant

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    also i just rembered the mic on the webcam doesnt seem to be found, think it could be related?
     
    squeak83uk2, Mar 25, 2011
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  4. DrGoodvibes

    DrGoodvibes Notebook Deity

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    As I remember, the speakers are 'plugged' into the I/O board. This board supports the two USB 2.0 and audio. The I/O board is 'press' connected onto the motherboard.

    If one was like me (and I'm not suggesting this is a good thing) you could check that the speaker cable is plugged firmly into the I/O board.

    Alienware® M11x Service Manual I/O Board Documentation

    Alienware® M11x Service Manual Speaker Documentation

    Update - Just had a quick look at the documentation and to get at the speaker connection looks like almost a complete strip down of the system.

    Call DELL I say.
     
    DrGoodvibes, Mar 25, 2011
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  5. MasivB

    MasivB Guest

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    Check device manager and see if the device is working properly or even recognized... Do a fresh clean install of the drivers if anything to at least eliminate it being a software problem... Use the ones on Dells M11xR2 support downloads
     
    MasivB, Mar 26, 2011
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  6. squeak83uk2

    squeak83uk2 Notebook Consultant

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    *update* did a driver remove/ reinstall no luck, phoned alienware and they said its either A: speaker B: i/o board C: the mobo,

    since its not a simple come out and replace it job i have to send it away, couriers coming tomorrow. best case les than a week without my baby, worse case 3 weeks.. :s

    just trying to back everything up that i need as it will get wiped as well, which sucks ..
     
    squeak83uk2, Mar 29, 2011
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  7. n0¢yph3r

    n0¢yph3r Notebook Consultant

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    I have no idea what you are talking about Doc... :p
    Cannot think of anyone that would do something to their M11x...
    MB.jpg
     
    n0¢yph3r, Mar 30, 2011
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  8. squeak83uk2

    squeak83uk2 Notebook Consultant

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    man its so hard to hand it over to the courier, like you are never gonna see it again :S
     
    squeak83uk2, Mar 31, 2011
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