please help m11x r1 game crashing sadness

ok so whenever i open up wow, or any other game...(tried warcraft 3, LoL, and warhammer online), My computer almost immediately goes black, the sound freezes up and begins to buzz. i canno control alt delete or alt f4 this. it forces me to hold the power button to restart.

ive installed all my drivers from the m11x part of the dell website... clean installed windows three times... tried several versions of the nvidia drivers... including the beta optional one on the dell website.. i recently uninstaled the accellerometer someone said that would help and didnt....


i bought this computer a year and a half ago and dell wont help me without extending warrently... or pay 120 for a one time software issue? cmon.

does this sound like a hardware or software issue? any advice is much appreciated... also my computer keeps installing the 4 nvidia hd audio drivers... i find that weird.... even though i have auto driver install off and windows/ update off...

i just talked to yet another computer repair service and they say it is bad sectors on my hard drive that are causing the issue... how does this sound to you guys.

thanks

 

Download and install CrystalDiskInfo it gives info and disk health.

Also try Windows inbuilt disk scan?

See what CrystalDiskInfo comes back with.

Regards.

C.

 

This happens randomly to me, all time time, but mid-game. You can always buy a new hard drive and install it yourself, instead of trying to get extension on warranty.

 

----------------------------------------------------------------------------
CrystalDiskInfo 4.6.1 (C) 2008-2012 hiyohiyo
Crystal Dew World : Crystal Dew World
----------------------------------------------------------------------------

OS : Windows 7 Home Premium Edition [6.1 Build 7600] (x64)
Date : 2012/04/25 15:47:33

-- Controller Map ----------------------------------------------------------
+ Intel(R) ICH9M-E/M SATA AHCI Controller [ATA]
- Hitachi HTS545016B9A300

-- Disk List ---------------------------------------------------------------
(1) Hitachi HTS545016B9A300 : 160.0 GB [0/0/0, pd1]

----------------------------------------------------------------------------
(1) Hitachi HTS545016B9A300
----------------------------------------------------------------------------
Model : Hitachi HTS545016B9A300
Firmware : PBBOC60S
Serial Number : 100929PBPB18ECJ8TNJL
Disk Size : 160.0 GB (8.4/137.4/160.0)
Buffer Size : 7208 KB
Queue Depth : 32
# of Sectors : 312581808
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/300
Power On Hours : 7940 hours
Power On Count : 2819 count
Temparature : 36 C (96 F)
Health Status : Good
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 4080h [ON]
AAM Level : 8080h [ON]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _62 000000000000 Read Error Rate
02 100 100 __0 000000000000 Throughput Performance
03 243 243 _33 000C00000001 Spin-Up Time
04 _99 _99 __0 000000000B0E Start/Stop Count
05 100 100 __5 000000000000 Reallocated Sectors Count
07 100 100 __0 000000000000 Seek Error Rate
08 100 100 __0 000000000000 Seek Time Performance
09 _82 _82 __0 000000001F04 Power-On Hours
0A 100 100 __0 000000000000 Spin Retry Count
0C _99 _99 __0 000000000B03 Power Cycle Count
A0 __1 __1 __0 000000000000 Unknown
BF 100 100 __0 000000000000 G-Sense Error Rate
C0 _98 _98 __0 00F3002A0148 Power-off Retract Count
C1 _83 _83 __0 00000002A42E Load/Unload Cycle Count
C2 152 152 __0 003400070024 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
DF 100 100 __0 000000000000 Load/Unload Retry Count
F0 _84 _84 __0 000000001C47 Head Flying Hours
F1 100 100 __0 0002CCD6DCFF Total LBAs Written
F2 100 100 __0 0002A670AF55 Total LBAs Read
FE 100 100 __0 000000000000 Free Fall Protection

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 045A 3FFF C837 0010 0000 003F 003F 0000 0000 0000
010: 3130 3039 3239 5042 5042 4543 4543 4A38 544E 4A4C
020: 0003 3850 0004 5042 424F 3053 3053 4869 7461 6368
030: 6920 4854 5335 3435 3031 3941 3941 3330 3020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 0F00
050: 4000 0200 0200 0007 3FFF 003F 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 1F06 1F06 0000 005E 004C
080: 01FC 0028 746B 7F69 6163 BE49 BE49 6163 407F 0020
090: 0021 4080 FFFE 0000 8080 0000 0000 0000 0000 0000
100: 9EB0 12A1 0000 0000 0000 0000 0000 8848 5000 CCA5
110: FEE0 2E8E 0000 0000 0000 0000 0000 0000 0000 403C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 000B
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 4001 0000
150: 8000 0000 4245 0000 1028 4000 4000 0000 0000 0002
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 003D 003D 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 101F 0021 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 09A5

 

Health status is posted as good, your next stop is doing a full disk scan with windows to check for errors.

160GB is a little small in this day and age, you should be able to pick up a cheap 9.5mm 2.5" 7200 with more capacity.

However l don't think the HDD is at fault, you may also want to run a full malware check using Spybot Search and Destroy l have had issues with malware stopping correct software installing.

I take it you are running the r2 version.

Failing this see if you can borrow another hdd and install onto that.

Regards.

C.

 

Also does this happen on AC and Battery?

See what happens if you remove the AC?

See what happens if you remove the Battery and run on AC?

Try switching the NV to be always on in settings.

Make sure games are white listed.

And finally try disabling audio devices.

Regards.

C.

 

ok ive tried disabling audio devices...

tried running on battery, ran a disc defrag, installed to an external hd, same prob, so i dont think its the hd either.

i have an r1 i dont know if im running an r2 version. also an r2 version of what?

as for the whitelist, if i go to nvidia control panel and open an exe file to configure it will that alone put it on the white list? does any of this sound like its a physical hardware issue? or perhaps i installed drivers in the wrong order, or maybe am missing a driver?

 

You cant white list things with the r1. The only thing you can do is turn the gpu on and off manually.

I will say this though, all of my games will crash right away if the gpu is off. So, make sure its on.

 

M11x r1 core2duo + Nvidia GT335m.
M11x r2 i3/i5/i7 1st gen + GT335m.
M11x r3 i3/i5/i7 2nd gen + GT540m.

So if you have r1 as stated by ejohnson make sure it is switched on if it is check with GPU-z it is working, failing that l think your GPU maybe U/S.

 

On Wed 4/25/2012 9:11:15 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042512-21715-01.dmp
This was probably caused by the following module: iastor.sys (iaStor+0x4AC6B)
Bugcheck code: 0x9087 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\iastor.sys
product: Intel Matrix Storage Manager driver
company: Intel Corporation
description: Intel Matrix Storage Manager driver - x64
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastor.sys (Intel Matrix Storage Manager driver - x64, Intel Corporation).
Google query: iastor.sys Intel Corporation CUSTOM_ERROR


from whocrashed does this have any meaning? was that not the right driver to download? its from the dell website under


also im running a r1 m11x, im not sure if it is switched on.... but im runnnign on discrete graphics... if thats what you mean so theres nothing to switch on as far as i know... if im missing something obvious please let me know


that driver that whocrashed is talking about is the recommended one from dell for m11x under serial ata....

Intel-Application
R253568.exe (21MB)
Recommended
2/5/2010
8.9.4.1004, A00
Applies to:
Matrix Storage Manager - Notebooks
Add
Download File
Intel-Driver
Intel_Intel-Rapid-Storage-Te_A01_R270769.exe (10MB)
Optional
7/1/2010
9.6..0.1014, A01
Applies to:
Intel Rapid Storage Technology
Add
Download File

any suggestions would be much appreciated.

 

Press F6 to switch between X4500 and GT 335m.

I am running Intell rapid storage version 10.8.0.1003 on my desktop. Not sure about my m11x r3 will need to look in the morning. Asus N55SF also running the latest version 10.8.0.1003.

Try running this Intel Driver Utility. It should identify if any of your intel drivers are out of date or are valid/current.

Here is the latest version Intel® Rapid Storage Technology Smaller file is for eng, larger file is multi.

Hope this helps some.

Regards.

C.

 

I can confirm my r3 is also running Intell rapid storage version 10.8.0.1003.

 

Any development on your issue?