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    failed Hard drive test

    Discussion in 'Alienware M11x' started by andorany, May 27, 2012.

  1. andorany

    andorany Newbie

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    so as some of you know I'm a new owner of R3, btw love it so far, really no issues. I'm enjoying killing dragons in skyrim ;)

    BUT, I opened up alienrespawn and it stated on 5/22/2012 that it had run a test (guess I miss this one) and the hard drive had failed all sections of it, now mind you I don't have an issue, everything seems to be working fine. It said restart and try again. I did and ran it today (27th, same errors same thing (restart try again)

    Should I be worried if everything is running smoothly?


    I can post the entire log if you so need it, please forgive me in advance for my noobish behavior
     
    andorany, May 27, 2012
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  2. CEUOTC

    CEUOTC Notebook Evangelist

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    Download and run Crystaldiskinfo let us know what it comes back with.

    As it is still under warranty l would also give Dell support a shout, they will prob send out a new HD, also make sure you have a respawn backup.

    Regards.

    C.
     
    CEUOTC, May 27, 2012
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  3. andorany

    andorany Newbie

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    no clue what to make of the info it gave me, here is the log though.

     
    andorany, May 27, 2012
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  4. CEUOTC

    CEUOTC Notebook Evangelist

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    Health Status : Good

    Crystal disk info is reporting the Disk as healthy :D

    If you also check under: Control Panel : All Control Panel Items : Administration Tools : Computer Management : Disk Management.

    You should also see the smart status of the Disk ie Healthy.

    If you have any doubts l would contact Dell, however it would appear alienrespawn is showing false failures.

    With that amount of errors l would expect windows to be detecting it.

    Regards.

    C.
     
    CEUOTC, May 27, 2012
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  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    @Andorany. Hi my name is Luis and I Work for Alienware, you can run a PSA Test to check if the Harware is damaged or not, just turn on the system and press F12 several times, then select PSA, PSA+ or Diagnostics and wait to see if there are any errors, if none are found then it may be just a software glitch. If you get any error during the PSA, please send us an e-mail to [email protected] including your service tag and phone number and a brief description of the issue and we will get back to you as soon as possible. #IWork4AW
     
    Alienware-L_Porras, May 28, 2012
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