Your Opinion on Extending M11X Warranty?

Hello!
I've been a relatively proud owner of the M11X r1 for almost the full year. I got an email from Dell asking me if I want to update/extend my warranty and I need to do it almost immediately.
My system seems to be fine, the hinge is a tad squeeky though but is still intact.

What are the general thoughts on this? Should I extend the warranty and be safe if the hinge breaks, and if it does will I get an R2 if they run out of R1s eventually? What is the reasonable price for warranty extension and for how many years should I go, any room for bargaining? Just testing the water here...
Would love some input from anyone,
Thanks!

 

In all honesty, I would recommend extending your warranty. I don't know much about prices and the likes, so I can't help there. I would feel like dying if my €1000 laptop crapped out on me and I had no warranty.

 

I always buy 3-year accidental damage coverage warranties with my laptops. Always. Does not matter which model / brand of laptop I have, or what reputation for reliability the laptop has. To me, warranty is the most important part of a laptop - more important than any CPU, RAM, GPU, or HDD upgrade.

If you ever need to use the warranty once, then it has paid for itself... and I have always found a reason to use my warranty. If you never use the warranty, then you still get the peace-of-mind that you can get any problem fixed for you within 1 business day. You pick up the phone, and the next day a technician shows up at your door with part in-hand ready to do the repairs.

Worth every single penny.

 

These laptops are not that expensive to replace these days (see: today's *now expired* $320 off deal on new, or yesterday's Dell Outlet 15% coupon). Go with the standard 1 year warranty and even better, use a credit card that extends the warranty by 1 year for free if you purchase the item with it (i.e. my AMEX does this). Companies sell warranties to make money - plain and simple.

 

they never made money off any of my warranty's muhahaha

 

Dont worry about your hinges if your Warranty expires. Dell has stated that they will repair any hinge even after a waranty expires. But depending upon the cost of the extension.. you can buy peace of mind for your other components. Just saying, its not needed if you are only concerned about the hinge.

 

This is the first laptop I've ever owned and I haven't bought the warranty extension. No problems on my m11x so far. Still looks brand new.

 

Companies sell insurance to make money too. Does that mean you shouldn't buy home owners insurance or auto insurance?

You can buy a laptop that may work flawlessly for as long as you use it, and you will never need any kind of repair on it. That same laptop has a chance of being a total lemon, and requires expensive repairs rather frequently. This is called risk.

When you buy a warranty, you pay someone else to own that risk and all of the costs associated with that risk (cost of parts, labor, time, effort, and inconvenience), so that you don't need to deal with it. Some people would keep the money, and deal with any potential out-of-warranty problems themselves. Other people (like me) would rather pay someone else to own that risk, so that I can pay the costs (time, money, effort) in a controlled manner up-front, rather than having the chance that I will need to spend a lot of time, money, effort down the road in case something does go wrong.

 

Ya know, more often then not I usually get some really informative opinions on this forum that make me think. You all are the best, and thanks!
I think I'll call Dell up tomorrow and if the price is relatively reasonable I think I might just extend it.

 

Even if it's not, try to talk them down. Say they quote you $200 (random figure), tell them you only budgeted $150. If they say no, say you can stretch it to $160-170. When it comes to an item that can potentially be pure profit, it never hurts to try and negotiate.

 

I think everyone understands that. But plain and simple: an M11x R1 or R2 is *not* that expensive to replace. Why pay 25% or more of the original purchase price of the computer to insure it? You guys shouldn't forget that the laptop comes with a 1 year warranty. By the time that is over technology will have changed so much.

Also: home/auto insurance, bad analogy. Both are required in some form. Auto by law (in the U.S.) and homeowner's insurance by your mortgage company.

 

Considering R3's are more than likely coming out around summer (speculation from the majority), I don't think you should extend the warranty on an R1 (R2 I'd say yes). Keep in mind, anyone with a hinge issue is supposed to get free extended warranty (the process is supposedly starting soon).

Our of curiosity, would Square Trade give you a warranty? If so, I'd grab one off them since they're incredibly cheap (plus you can owner xfer it). Not sure what their rules are - just a thought.

 

That's completely different, because you can't afford to replace your house or (decent ) car if they are destroyed - no insurance on your home would be total madness.

Having said that, I took out the 3-year warranty extension on my M11X when I contacted DELL UK and they quoted me just £180 to do so. I was expecting them to quote £300+ so I wasn't going to bother...