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    Wrong Region for my service tag

    Discussion in 'Alienware M11x' started by animefans, Dec 14, 2010.

  1. animefans

    animefans Notebook Enthusiast

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    I recently ordered a new M11x R1 (the $549 deal)
    Now that I have it, I would like to register it in Dell's My Support page

    For the life of me, I can't get it in
    I tried the O vs 0, 1 vs I, etc. None of them work

    I noticed there's an online chat link

    Great. Click it. It asked for Service Tag...

    I put it in, and now it complains that my Service Tag is not for the correct Region that I am in now (United States)

    If I ordered my M11x R1 thru alienware website, and the order/invoice is showing up correctly in Dell's My Support homepage, how can I tell which region my Service Tag is from?
     
    animefans, Dec 14, 2010
    #1
  2. slickie88

    slickie88 Master of Puppets

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    Call support and have them sort it out for you.
     
    slickie88, Dec 14, 2010
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  3. animefans

    animefans Notebook Enthusiast

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    I am trying to find dell's support number
    Everywhere I go it's asking for the service tag, but it doesn't take my tag!!!

    Argh...

    EDIT: Doh...
    Start Internet Explorer on laptop
    One of the tab is Alienware Client Services, and it has a phone number...
    1-866-287-6727
    I am told that service tag was not added to the machine during manufacturing, and that's why it doesn't work, and the department who can do this closed 30 minutes ago
    So I need to call back tomorrow...
     
    animefans, Jan 5, 2011
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  4. slickie88

    slickie88 Master of Puppets

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    Odd. I'm having the same problem with an HP ML380 G5 server right now. The serial number doesn't exist according to HP.

    Good luck.
     
    slickie88, Jan 5, 2011
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  5. ejohnson

    ejohnson Is that lemon zest?

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    My service tag doesnt even match the one in the bios, nor does it match the number given to me by the dell tech guys... so I have 3 tags for one computer.

    Tech support is sorting it all out for me though, so they should be able to help you out easy.
     
    ejohnson, Jan 6, 2011
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  6. animefans

    animefans Notebook Enthusiast

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    Took a while on the phone, but now it's updated
    Pretty good CS. The guy kept me updated at all times on what's going on
     
    animefans, Jan 6, 2011
    #6