The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Urgent help needed with my order!

    Discussion in 'Alienware M11x' started by javilionaire, Feb 8, 2011.

  1. javilionaire

    javilionaire Notebook Consultant

    Reputations:
    2
    Messages:
    279
    Likes Received:
    0
    Trophy Points:
    30
    I placed 2 orders by mistake and got the following email from Dell (censored personal info):

    Dear Customer,
    We’re unable to process your Dell Orders as we’ve received potential duplicate orders from you.
    Internet Receipt Numbers:
    [GB01*2-8753-5****]
    |3306**** ,3306****]
    We need to know if this is a mistake – so please take the following steps:
    1) Click "Reply" button - (at the top of this email)
    2) Put an "X" in the right box (this cannot be done before you've clicked "Reply")
    3) Click "Send" button
    Please note, you only have the options below, we won’t be able to see any additional comments you write.
    Your choice
    Put your "X" in this column
    This is NOT a mistake – Please urgently process ALL my orders
    IGB0132-8753-5**** 33062*** ] is NOT a mistake – Please urgently process it

    [33062*** ,33062*** ] is NOT a mistake – Please urgently process it

    This is a mistake - Please cancel ALL my orders

    If we do not receive a reply to this email within 3 working days we will only process your FIRST Order – all others will be cancelled.
    As soon as we receive your reply we can process your order as a priority
    Dell Order Management



    What does an "X" do? Does it cancel the order or initiate the order?

    Thanks a lot
     
    javilionaire, Feb 8, 2011
    #1
  2. javilionaire

    javilionaire Notebook Consultant

    Reputations:
    2
    Messages:
    279
    Likes Received:
    0
    Trophy Points:
    30
    Anyone care to help?
     
    javilionaire, Feb 8, 2011
    #2
  3. kosti

    kosti Notebook Virtuoso

    Reputations:
    596
    Messages:
    2,162
    Likes Received:
    466
    Trophy Points:
    101
    Why not just give them a call and sort it out :)
     
    kosti, Feb 8, 2011
    #3
  4. roxxor

    roxxor Notebook Evangelist

    Reputations:
    172
    Messages:
    587
    Likes Received:
    0
    Trophy Points:
    30
    Looks like you have 4 options. 1) none are a mistake, 2) first order is not a mistake, 3) second order is not a mistake, 4) all orders are a mistake.

    Just tick the correct box. Jobe done.
     
    roxxor, Feb 8, 2011
    #4
  5. javilionaire

    javilionaire Notebook Consultant

    Reputations:
    2
    Messages:
    279
    Likes Received:
    0
    Trophy Points:
    30
    I did call them, but the Indian representatives are hopeless, its like talking to a brick wall. The guy doesn't have a clue.

    I'm just going to put an X in the correct one.

    Thanks a lot guys.
     
    javilionaire, Feb 8, 2011
    #5