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    Scratched, what now?

    Discussion in 'Alienware M11x' started by Barryheh, Aug 18, 2010.

  1. Barryheh

    Barryheh Notebook Guru

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    Hi all, So I have had my Replacement m11x R2 for about a week now and there is a huge scratch on the screen, mainly from where the keyboard is sticking up (near WASD), now you can see a rainbow ish line and it is quite distracting. Also, on the right speaker I sometimes have that eclipse or wire touching the speaker cover to make part of it brighter. What can I do about these problems, I am under the default 1 yr warranty, guidelines/tips/suggestions much appreciated. Thank you all.

    Short Version:
    Screen Scratched by uneven keyboard.
    Eclipse light problem in right speaker.
    What can I do about it? Guidelines?

    Thanks
     
    Barryheh, Aug 18, 2010
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  2. Whiplash

    Whiplash Notebook Consultant

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    I also have the problem where part of the speaker grille is brighter... if anyone has a solution for this or knows if Dell would send a technician out it would be helpful.
     
    Whiplash, Aug 18, 2010
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  3. Kurble

    Kurble Notebook Enthusiast

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    If it's really scratched and not just oily and if it's really caused by the keyboard 100% sure then it should be covered by warranty. Dell reps have clearly stated that scratches on the screen caused by the keyboard can't happen unless you have a defect unit (i remember reading this off of the forums on the Dell website).

    So yes, if your screen is scratched by the keyboard then it's a manufacturing error and should be covered by your standard warranty. They will ask for solid proof tho :D
     
    Kurble, Aug 18, 2010
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  4. Spalding

    Spalding Notebook Consultant

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    Try some glass cleaner and a paper towel! As kurble said its oil
     
    Spalding, Aug 18, 2010
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  5. danyune

    danyune Notebook Evangelist

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    [​IMG]

    Is your speaker like that? Dell will cover it if you explain it to them
     
    danyune, Aug 18, 2010
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  6. philburkhardt

    philburkhardt Notebook Consultant

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    I had the same problem with my keyboard/screen. Dell sent a technician out to replace my screen. Now I have a protector over the screen.
     
    philburkhardt, Aug 18, 2010
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  7. Spalding

    Spalding Notebook Consultant

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    that's actually just an led light - the speaker is on the bottom of your computer where the small holes are all through the front
     
    Spalding, Aug 18, 2010
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  8. danyune

    danyune Notebook Evangelist

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    well I figure if he talked about right side "speaker" lighting, he could be talking about that. Just reminded me of my problem
     
    danyune, Aug 18, 2010
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  9. xLucidx

    xLucidx Notebook Enthusiast

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    where did you get it

    i just got my laptop yesterday and when i shut it i keep the slice of foam between them

    screen protector is a great idea
     
    xLucidx, Aug 18, 2010
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  10. Barryheh

    Barryheh Notebook Guru

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    well yes, my speaker is indeed like that with the uneven lightning. Also you guys are right about the screen it was MOSTLY oil, but there is definitely a slice of the screen gone D:

    @ xLucidx phil probably has the A2G green onions, its on the dell website (if I am wrong correct me)
     
    Barryheh, Aug 19, 2010
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