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    Recent system replacement issue -

    Discussion in 'Alienware M11x' started by Spalding, Mar 21, 2011.

  1. Spalding

    Spalding Notebook Consultant

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    I received a system replacement before the end of last year, and my hinge issue as just cropped up again. I call into tech support expecting the normal: give me your service tag, what''s the issue, and then the ok we will have a tech @ your house within a few days.

    This time however i am told my account has been placed on hold because they never received my old system... I sent it back, even confirmed they had it within 2 weeks of sending it off - I even have the documentation to prove it. Although i have this they refuse to help me until i send the system back which i sent back and already had confirmed they had...


    What can i do, i just want my hinges fixed =/.
     
    Spalding, Mar 21, 2011
    #1
  2. Spalding

    Spalding Notebook Consultant

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    To the top.
     
    Spalding, Mar 21, 2011
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  3. M11Ash

    M11Ash Notebook Evangelist

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    PM Chris
    He should be able to help you out or at least point you in the right direction as he is a liason rep with alienware,

    best
     
    M11Ash, Mar 21, 2011
    #3
  4. Spalding

    Spalding Notebook Consultant

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    I ended up spending 2 hours on the phone - they are supposed to call back Thursday (We will see if that actually happens)

    Supposedly I'm in the clear, 11 days left on my warranty.
     
    Spalding, Mar 22, 2011
    #4