Question to those who returned their m11xr2

I know of the process of how to return it. Get the invoice.. call the order support.. etc. I saw that. But Im just wondering how it went, and how much restocking fee was. I really dont want to pay anything extra or lose that much money from the return. Because to be honest, the m11xr2 has not cracked up to what I thought it would, it hasn't really played games all that well, especially starcraft 2. And just other things like crashes. It say's it wont do restocking fee if theres a defect, well yeah, I say there is a defect, a defect with the drivers and what not and kinks and theres tons of people with similar problems. I dont mind if I lose maybe 50 bucks , but at a 15% restocking fee, I'd be really sad to lose 100 dollars to order this thing and be dissapointed. I am not disssapointed with the build but I am very dissapointed with the driver support and other various performances with the r2 that seem nonexistent for the r1 from forum posts.

TLDR version: How much was restocking fee, can/how did you get out of it, and any other tips to returning the laptop/your experience with returning it.

 

Call Dell, talk to them about the return. You will need an RMA anyway to return the item. I have never paid a restocking fee to return to Dell, but your mileage may vary. It all depends on who you talk to on the phone, how nice you are when you speak with them, and how long ago you bought the laptop.

Good luck.

 

Hmm. okay thats very good to know. It's really only been 4 days since I got it, going to need to grab a mac =(

 

That's a shame that we actually have a thread for tips about returning the M11x, not using it

I hope mine arrives properly built (ordered 6/29), but in the month I've been waiting for it my respect for Alienware has dropped a lot just from all the issues I've read in this forum.

 

I think you have a distorted view. It's just like any internet "commentary". You will get either reviews that say "5/5!!! Be5T pR0dUkT Ev4R!!!" or "0/5!!! Th15 SuXXXxxXX!!!1!!!!!"

This forum is just a very vocal minority of people who are enthusiastic enough about the product to comment and post on it to internet strangers.

 

I really hope so, this would be my first experience with an Alienware and I'd be very disappointed if it turned out to be bad quality.

I should be more optimistic, but I tend to expect the worst

 

There are always dissatisfied consumers for every product. The thing is, what bothers one person may not be an issue for another.

You won't find too many satisfied people volunteering their time to post how much they like their R2. Instead, you will find people who have problem(s) with their M11 and as such, rely on internet to post their issues in an attempt to find resolutions. I think internet is a great place to find out what is wrong with particular product as such information will not be found on product information page of the vendor.

 

Yes, you're right, but still it's very worrying.

In any case, if you're going to be dissatisfied with your purchase for 3 years instead of returning it on month 1, honestly I'd return it. Not just this product, any product.

 

Yup. Dell has a generous return policy. Don't sweat it

 

I called them a week after having it, they asked me why I wanted to return, I said optimus issues (the person I talked to didn't seem to know what optimus was but didn't question me further), the rep who I dealt with when buying called next day, asked same question, asked if I wanted to buy a different laptop instead, I declined, they were supposed to send me a shipping label via email, but after 3 days I contacted, they asked if I wanted to still receive label, or have UPS pick it up at my house next day, I chose the pickup. It was all very polite, no restocking, or shipping fees, full refund. They were easy to deal with, I have no complaint about the service at all. Picked up a R-1 instead (used) I miss the soft touch stealth black though :/.

 

Agree with this; most reps are helpful but occasionally you'll get a rotten egg.

I've been trying to get a system replacement (cause I actually like the R2, it just had build issues). Called Alienware this past Friday, which for me was the last day for a refund according to policy. Got two helpful reps but the system replacement department was closed for the day. They said they'd make a note of my issues so I'd have no problems when I call back Monday. Unfortunately when I did call back Monday, I got a SOB who said I couldn't get a system replacement and that they'd charge me a restocking fee.

Luckily for me I had actually been in contact with a customer care rep who called today and told me he'd gladly help with my system replacement.

After all this I'm not sure if I really want a replacement. For what it's worth, my issues are the hinges (started making this cracking noise and it's slowly getting worse), USB ports are tight, and my screen is getting scratched up from touching the keyboard. I also have a stripped screw from trying to remove an extremely tight screw that holds down the wireless card (half my fault, half the screw's fault lol). The guy on Monday wanted to just replace the motherboard and LCD but I'm highly skeptical of technicians. Not sure if Alienware uses different techs compared to Dell but I've never had a successful tech experience with Dell.

But yeah, when you contact whomever, just be nice and firm about it. If you get a crummy rep just hang up and try again. Most reps are willing to help you.

 

I myself am currently in the process of returning my R2, because of two reasons. Number one, I just think its a shame to just hook it up to a monitor and keyboard and mouse, and just use it as a desktop all the time. Number two, the screen on it doesn't seem all that small when you use it, but if you pick up your old 15.6", then you realize that just how F***ing small it is.

 

I just want to reitterate I did not dislike the m11x. It just didn't work. I like the build, the keyboard, everything about it except for driver support for optimus which in my opinion was horrid. Im sure nvidia will iron out the issues. I would've kept the laptop if it worked with Serato, but it didn't so I am about to opt for a macbookpro. =(.

 

you can't go wrong with MBP. i also returned my R2 i7 for the reasons that you mentioned and couldn't justify myself paying extra 150 for something that does not work right out of the box. Instead, i ordered i5 config for 300 off msrp and i figured i could live with a cheaply build machine at a cheap cost. I like everything except the build quality of m11.