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    New R3, dead pixel suggestions?

    Discussion in 'Alienware M11x' started by NedKelly, Jun 12, 2011.

  1. NedKelly

    NedKelly Notebook Enthusiast

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    Hi all, I recieved my shiny new M11x R3 on Friday which I am more than happy with.

    My only gripe is that I have a dead pixel about 1 inch (maybe a little more) to the left of the alien head forehead of the wallpaper.

    If I call Dell and mention it will anything happen?

    Should I just return the laptop or threaten to return if they won't replace?

    I'm in the UK so have 7 business days to decide with no questions asked.

    Anyone have similar stories with good results?
     
    NedKelly, Jun 12, 2011
    #1
  2. sasquatchimo

    sasquatchimo Notebook Guru

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    I've had issues that Dell was prompt to fix:

    1st R3 had warped keyboard and large gap at top of screen bezel. Alienware promptly replaced it with a new one.

    2nd R3 had large chunk of dust in the center of the screen under the screen. Everything else was fine though so they just sent out a tech yesterday to my house who replaced it. Now i'm a happy camper.

    I don't know how it works in the UK, but if you're happy with the rest of the laptop, the screen replacement by a Dell-certified tech is relatively painless. If they refuse to replace it, I'd return it personally as I don't believe a product priced this high should have obvious defects like that from the factory.
     
    sasquatchimo, Jun 12, 2011
    #2
  3. Benchmade 42

    Benchmade 42 Titanium

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    Get a brand new replacement.
     
    Benchmade 42, Jun 12, 2011
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  4. NedKelly

    NedKelly Notebook Enthusiast

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    I've had to send it back, full refund, can't replace I'll need to re-order.

    I tried to say there was more than 1 dead pixel but they wanted photographic evidence!!!!

    I don't see why they don't just swap the screen.......

    10 out of 10 for customer service
    0 out of 10 for tech support

    :(
     
    NedKelly, Jun 13, 2011
    #4
  5. aliengirl_x

    aliengirl_x Notebook Consultant

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    Odd! I just got a replacement system sent out when there was something wrong w/ the screen. I think it all depends on the rep you get; usually they push a replacement much harder, and don't want to give you a refund.
     
    aliengirl_x, Jun 14, 2011
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  6. NedKelly

    NedKelly Notebook Enthusiast

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    I'm in the UK, I wonder if it's easier for them to do it this way here.

    Annoyed me though but system was ordered on 13th and has flicked into Shipped state today so will hopefully see it by 17th or 20th at the latest.....
     
    NedKelly, Jun 15, 2011
    #6
  7. darkdomino

    darkdomino Notebook Deity

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    Alienware has a pixel policy... has to be like more than 2, and in the center of the screen, etc. I know Apple has a similar policy, because my sister has a dead pixel on her macbook and they wouldn't do about it.
     
    darkdomino, Jun 15, 2011
    #7
  8. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    The pixel policy is hilarious. They will replace the LCD if there's dust under the screen and there's pixel limit for the LCD to be replaced LOL.
     
    ACHlLLES, Jun 15, 2011
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  9. NedKelly

    NedKelly Notebook Enthusiast

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    Is there any way to kill pixels ;)

    Spending £1000 GBP + on a laptop you would hope there are ZERO problems
     
    NedKelly, Jun 16, 2011
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  10. slickie88

    slickie88 Master of Puppets

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    I had luck with a stuck pixel. Simply depressing firmly on the plastic cover through to the panel surface worked well enough. Generally there's not much you can do to fix a dead pixel though.
     
    slickie88, Jun 16, 2011
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  11. NedKelly

    NedKelly Notebook Enthusiast

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    I don't want to fix I want to KILL

    >:-\

    Hope fully #2 will be fine but if it also suffers only 1 dead pixel would be nice to add a few more and get tech support out.
     
    NedKelly, Jun 16, 2011
    #11
  12. NedKelly

    NedKelly Notebook Enthusiast

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    R3 MkII has arrived, no dead pixels YEAHHHHHHHHHHHHHHHHHHH
     
    NedKelly, Jun 17, 2011
    #12