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    My good depot story

    Discussion in 'Alienware M11x' started by ejohnson, Nov 9, 2011.

  1. ejohnson

    ejohnson Is that lemon zest?

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    With so many horrible stories about dell messing up peoples computers I figured I would post my good story.

    My m11x randomly would shut off if moved, then eventually the mobo failed all together.

    So, I rang up dell, spent about 30 minutes on the phone with them and they sent me a box. Box showed the next morning. I shipped it back that same day. 2 days after they got the computer I had it back in my hands! Everything works back as it should.

    I got phone calls from dell every step of the way, telling me whats going on. Every day I checked dells depot repair status site for updates.

    Condition I got the computer back in?

    Just as I sent it, no scratches, no scuff, perfect!

    So, for those of you who only hear horror stories, here is a good one to put your mind at ease.
     
    ejohnson, Nov 9, 2011
    #1
  2. Catzoo

    Catzoo Notebook Evangelist

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    Thanks for sharing. I was afraid if i had a problem to send mine back ... this helps a bit
     
    Catzoo, Nov 9, 2011
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  3. ejohnson

    ejohnson Is that lemon zest?

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    They also replaced some of the missing screws :)
     
    ejohnson, Nov 9, 2011
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  4. manny951

    manny951 Notebook Geek

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    that is my fear johnson im gonna soon send in my laptop to get the hinges fix i just dont want my motherboard to get swapped out :[ and i think ima take u on that offer i really want my alienware white
     
    manny951, Nov 11, 2011
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  5. ejohnson

    ejohnson Is that lemon zest?

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    I can fix your LCD while in there. I pretty much have to in order to do the color change.
     
    ejohnson, Nov 11, 2011
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