The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    My M11x problems.

    Discussion in 'Alienware M11x' started by Khaotic, Feb 12, 2011.

  1. Khaotic

    Khaotic Notebook Enthusiast

    Reputations:
    0
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    15
    Hello I'm going to make this short, I've recently bought the m11x R1 from the outlet and it got here on February 8th. Great machine but it has a few problems.

    For starters i made a different thread but it died so I'm going to try again, when i first got my computer everything seemed fine there are minor scratches on the front and left ports i can live with that. The keyboard sinks in a little from the middle its an issue but not that big. And the hinges aren't aligned right. But now it freezes at least twice a day. and i take great care of it, only used it really less then 10hr and turning it off every night. So when it freezes I'm at a lost. would this qualify as maybe sending this in and being able to get another?
     
    Khaotic, Feb 12, 2011
    #1
  2. reedrichards

    reedrichards Notebook Enthusiast

    Reputations:
    0
    Messages:
    31
    Likes Received:
    0
    Trophy Points:
    15
    Depends on whether the freeze is software or hardware related.

    Sure, the idea that you've had two hardware issues leads you to believe that the third is obviously a hardware issue. But if it's stock right out of the box, a clean format tends to solve problems.
     
    reedrichards, Feb 12, 2011
    #2
  3. Bobtheflea

    Bobtheflea Notebook Consultant

    Reputations:
    1
    Messages:
    178
    Likes Received:
    0
    Trophy Points:
    30
    What are you doing when it freezes?
     
    Bobtheflea, Feb 12, 2011
    #3
  4. Khaotic

    Khaotic Notebook Enthusiast

    Reputations:
    0
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    15
    Usually ill put it in sleep then close my lid. then when i come back the computer is frozen and the alienware head doesn't blink anymore. and sometimes its when i'm surfing the net or watching youtube videos.
     
    Khaotic, Feb 13, 2011
    #4
  5. DDriver

    DDriver Notebook Guru

    Reputations:
    3
    Messages:
    50
    Likes Received:
    1
    Trophy Points:
    15
    I have the base R1. Same troubles waking from suspend (after closing the lid). OS is completely stock.
     
    DDriver, Feb 13, 2011
    #5
  6. GNandGS

    GNandGS Notebook Deity

    Reputations:
    69
    Messages:
    1,247
    Likes Received:
    11
    Trophy Points:
    56
    Sleep or Hiber? Hibernation files can be corrupted. Have not had this problem myself but did battle with a Sony once that someone else had.
     
    GNandGS, Feb 13, 2011
    #6
  7. saturnotaku

    saturnotaku Notebook Nobel Laureate

    Reputations:
    4,879
    Messages:
    8,926
    Likes Received:
    4,707
    Trophy Points:
    431
    I've had sleep issues with my MSI system, and installing a hotfix from Microsoft sorted it. Do a search for KB977178-v2. You have to request it from MS, but all that means is providing them your e-mail address. They'll typically send it within 5 minutes. Install, reboot, and you should be good to go.
     
    saturnotaku, Feb 13, 2011
    #7
  8. Khaotic

    Khaotic Notebook Enthusiast

    Reputations:
    0
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    15
    Okay ill look for that hotflix as soon as i get home, but what about the freezes i get when doing simple things? like watching youtube videos, Listening to music and editing pictures. it has froze on me once already today while playing music.
     
    Khaotic, Feb 13, 2011
    #8
  9. sk3tch

    sk3tch Notebook Deity

    Reputations:
    107
    Messages:
    986
    Likes Received:
    285
    Trophy Points:
    76
    If you just received it on February 8th and you're having all of these problems - call up Dell and state you want to return it or exchange it. You should have no problem proving your case. You have 21 days from the invoice date to return it.

    Why waste time troubleshooting with a "brand new" refurb? If there are problems, tell Dell. It is unacceptable to have a computer that has these kinds of issues within days of purchase.
     
    sk3tch, Feb 13, 2011
    #9
  10. Khaotic

    Khaotic Notebook Enthusiast

    Reputations:
    0
    Messages:
    34
    Likes Received:
    0
    Trophy Points:
    15
    Okay ill call them tomorrow. don't think their open today thanks for the advice. one more question though do i have to pay for shipping back?
     
    Khaotic, Feb 13, 2011
    #10
  11. GNandGS

    GNandGS Notebook Deity

    Reputations:
    69
    Messages:
    1,247
    Likes Received:
    11
    Trophy Points:
    56
    My memory of all Dell returns is they send or arrange for the shipping.
     
    GNandGS, Feb 13, 2011
    #11