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    MY M11x R1 suddenly died

    Discussion in 'Alienware M11x' started by Hahutzy, Mar 12, 2013.

  1. Hahutzy

    Hahutzy Notebook Deity

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    I was reformatting it and left it on installing Win7 whole I went out for dinner.

    When I came back, it was off. I press the power button nothing. The alienhead's light isnt on.

    I check the battery status on the back. It's full.

    I tried turning it on with and without the power supply. Nothing works.

    It recently got its hinge fixed.

    I'm suspecting when they took it apart, some debris got into the mobo or something and shorted it?

    Anyone got any advice on what I should do?
     
    Hahutzy, Mar 12, 2013
    #1
  2. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Have you tried a power drain? (Unplug the battery and AC adapter, press and hold the power button for 30-45 seconds then reconnect and try to turn on)
     
    Alienware-Luis_Pardo, Mar 12, 2013
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  3. Hahutzy

    Hahutzy Notebook Deity

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    Yes I tried that just now twice. It did not recover.
     
    Hahutzy, Mar 12, 2013
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  4. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Any lights or fans starting up? Or just plain dead?
     
    Alienware-Luis_Pardo, Mar 13, 2013
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  5. Hahutzy

    Hahutzy Notebook Deity

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    Nothing. Completely lifeless. The battery's full too.

    Tried to turn it on both with and without AC plugged in. Dead.
     
    Hahutzy, Mar 13, 2013
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  6. Alienware-Luis_Pardo

    Alienware-Luis_Pardo Guest

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    Send us an email at [email protected] with your service tag and phone number, we'll look into it and contact you soon.
     
    Alienware-Luis_Pardo, Mar 13, 2013
    #6