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    M11x-R1 - sizzle/crackle from built-in speakers

    Discussion in 'Alienware M11x' started by clemenzina, Dec 11, 2013.

  1. clemenzina

    clemenzina Notebook Consultant

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    No external speakers connected. I'm getting random, intermittent crackling whenever any sound is played - I don't recall any changes made to the system that might have brought this on.

    I notice that in Device Manager I've got Nvidia sound as well as Realtek, and wondered if that could have anything to do with it. I may have had a USB speaker connected some time ago, but didn't have any sizzles at the time.


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    clemenzina, Dec 11, 2013
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  2. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Did it start recently? Does it happen with an external audio output device? (headphones, speakers)
     
    Alienware-L_Porras, Dec 11, 2013
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  3. clemenzina

    clemenzina Notebook Consultant

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    I've plugged in a Logitech Z205 (USB) and will test it for a while.

    The crackle-sizzle has been going on for a few months. My main machine is an R3, I just use the R1 for recording wildlife webcams - whose sound quality is almost always appalling, but the crackle-sizzle needs to be diagnosed and treated if poss :)
     
    clemenzina, Dec 11, 2013
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  4. ejohnson

    ejohnson Is that lemon zest?

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    A USB headset will not help as the usb headset has a built in sound card. You need to plug something into the headphone jacks.
     
    ejohnson, Dec 11, 2013
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  5. clemenzina

    clemenzina Notebook Consultant

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    It stops when the Logitech speaker is the playback device :confused:

    EDIT - sorry EJ, I didn't see your post there.

    The Logitech USB is a clip-on external speaker. I do have a speaker that would use the headphone jack but it is otherwise engaged. I will test it asap and get back here.

    Thank you both :)
     
    clemenzina, Dec 11, 2013
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  6. clemenzina

    clemenzina Notebook Consultant

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    The sound is unblemished with speaker attached via headphone jack. If that means it's a hardware problem I don't think I can do anything about it.

    Given that it's fine with USB or headphone speakers, should a wireless/bluetooth one be OK as well? My space situation is cramped to say the least, and the clip-on speaker doesn't fit the curved top of the R1 very well, it's insecure.

    :)
     
    clemenzina, Dec 12, 2013
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  7. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    It is a hardware issue, a wireless one should work just fine as well.
     
    Alienware-L_Porras, Dec 12, 2013
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  8. clemenzina

    clemenzina Notebook Consultant

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    Thank you, Porras.

    How depressing, despite the work-arounds :(
     
    clemenzina, Dec 12, 2013
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