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    M11x r3 missing graphics card?

    Discussion in 'Alienware M11x' started by mrkent, Jun 30, 2012.

  1. mrkent

    mrkent Newbie

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    I haven't been using my m11x too much for gaming, but recently, I noticed that the graphics card is actually missing in the device manager.
    http://i.imgur.com/dD2pY.png

    Would installing ubuntu via wubi have something to do with this? I know linux has problems with the optimus.

    I suspect the blue screen's I've been getting is related:
    Code: 
    Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033

Additional information about the problem:
  BCCode:	d1
  BCP1:	0000000000000028
  BCP2:	0000000000000002
  BCP3:	0000000000000000
  BCP4:	FFFFF88001611B2D
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\063012-19437-01.dmp
  C:\Users\Kent\AppData\Local\Temp\WER-44257-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
    Is this a known problem? I downloaded the latest drivers from Nvidia website and it won't install because it doesn't detect the card. If all else fails, is there an automatic way of reformatting the computer to factory settings like the thinkpads have?

    Thanks so much :)
     
    mrkent, Jun 30, 2012
    #1
  2. CEUOTC

    CEUOTC Notebook Evangelist

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    Alienware respawn should do the trick fella :D That will set it back to factory settings.

    Restore your Alienware computer factory software using Alien Respawn or Dell Datasafe local

    Look at this thread for more info Link

    Regards.

    C.

    Also info here Link.

    Regards.

    C.

    Google is your friend :D
     
    CEUOTC, Jun 30, 2012
    #2
  3. philby

    philby Notebook Consultant

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    It's also possible your video card as died, had similar issues with an R1 ended up replacing the mobo. Same problem drives kept returning a message the video card did not exist. Then on occasion it would work fine.

    One suggestion is to set the system to discrete, if you then get boot beeps I think you may have a dead GPU.
     
    philby, Jun 30, 2012
    #3
  4. Alienware-Frank_L

    Alienware-Frank_L Company Representative

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    This^^
    If you can't see the GPU on the bios or set it to discrete, most likely it's hardware.
    Test what Philby said and keep us updated.
     
    Alienware-Frank_L, Jul 3, 2012
    #4
  5. mrkent

    mrkent Newbie

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    Thanks so much :) I got into the bios (F12 on startup) and the Nvidia card showed up, but I wasn't able to scroll down to change it. So this means it's a hardware problem?

    If so, what number should I call about the warranty? I bought it from the outlet.
     
    mrkent, Jul 5, 2012
    #5
  6. Alienware-Frank_L

    Alienware-Frank_L Company Representative

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    If you got it thru the Dell outlet you can still email us.
    AWSocialMedia at dell.com
    Add my name on the subject and make sure you include your service tag and contact information.
     
    Alienware-Frank_L, Jul 5, 2012
    #6
  7. mrkent

    mrkent Newbie

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    calling tech support now :)
     
    mrkent, Jul 5, 2012
    #7
  8. Alienware-Frank_L

    Alienware-Frank_L Company Representative

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    why? you could just send the email, the process itself is easier :)
     
    Alienware-Frank_L, Jul 5, 2012
    #8
  9. Rishwin

    Rishwin Notebook Deity

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    No offense, but Dell isn't the most diligent with email responses. I don't blame anyone who has ever emailed Dell about anything to think calling tech support to be faster, even if that means having to deal with ethnic call centers.

    I have more than 50 email correspondences from Dell regarding a refund i -SHOULD- have received in November of last year, as of now i have still not received it (last correspondence 2 months old now, still waiting on that infamous "call back" from you guys) and every email i send re-starts the process allover again.
     
    Rishwin, Jul 5, 2012
    #9