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    M11x R2 Broken hinge. AGAIN

    Discussion in 'Alienware M11x' started by DHELL101, Jun 2, 2012.

  1. DHELL101

    DHELL101 Notebook Enthusiast

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    Greetings earthlings,

    After my warranty expired, dell fixed my hinges for my M11x R2, I believe the dell rep Chris said they would only fix 1 time after warranty.

    Here I am again with a broken hinge on the SAME EXACT SIDE ._.
    What am I to do...
     
    DHELL101, Jun 2, 2012
    #1
  2. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    How long ago did they repair it? Every manufacturer including Dell includes a 90 day warranty on the repair, now outside of warranty...you'll need to pay for the repair.
     
    Tsunade_Hime, Jun 2, 2012
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  3. Rishwin

    Rishwin Notebook Deity

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    If Dell fixed your hinge, it was replaced with the new design, so as far as they are concerned any damage after that point is your fault because they replaced the faulty component. the break on the hinge is also caused by the way in which you open and close your laptop, so you really need to be more careful with how you handle & transport it.

    No Dell will not fix it again for free, yes you will have to mail it to them and pay for the repair at the depot. Either that or extend your warranty before they fix it and have an in-home repair done.
     
    Rishwin, Jun 2, 2012
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  4. Phiterify

    Phiterify Notebook Enthusiast

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    If I'm an owner of a M11x R1 and never had warranty on it, would Dell still replace my hinge for free???
     
    Phiterify, Jun 3, 2012
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  5. Rishwin

    Rishwin Notebook Deity

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    If it's still the original hinge and has never been replaced, yes.
     
    Rishwin, Jun 3, 2012
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  6. amd098

    amd098 Notebook Consultant

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    yep theyll fix it
    takes about 1 week or so, they send you a box, you pack and ship it, and itll come within a week of you sending it or so
     
    amd098, Jun 3, 2012
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  7. DHELL101

    DHELL101 Notebook Enthusiast

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    so no one's hinge except mine has been broken AGAIN after repair...
    I don't even do anything damaging to the laptop.
     
    DHELL101, Jun 4, 2012
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  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Do you recall when was this replacement done ?
     
    Alienware-L_Porras, Jun 5, 2012
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  9. DHELL101

    DHELL101 Notebook Enthusiast

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    September 2011 according to my records

    EDIT: that might have been for a different service. It was either September 2011 or after it, but not before.
     
    DHELL101, Jun 5, 2012
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  10. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Since you received the dispatch on that date the issue should have gone, but let's do this, please send us an e-mail to [email protected] including your service tag and phone number and we will get back to you as soon as possible, we need to check on the details of the account to give a resolution on this particular case.
     
    Alienware-L_Porras, Jun 6, 2012
    #10