M11x Order Status Discussion Thread - Part 2

Welcome to the *OFFICIAL* Alienware M11x Order Status Discussion thread.

This is a place for you to share details and discuss order status. Questions relating to order status should be posted here.

Important links for when you do receive your M11x:

• *OFFICIAL* M11x Owners Lounge
  
  [*]http://forum.notebookreview.com/alienware-m11x/492430-official-m11xr2-owners-lounge-part-1-a.html
  
• *OFFICIAL* M11x Benchmark Thread
  
  
• M11x Documentation
• Current List of M11x Drivers

Enjoy your new system!

 

well guys. I ordered my M11x on 3/20/10 and it shipped 3/26/10. That is very fast production time. I got NBD shipping so I will see it Monday.

 

If you miss you're delivery date, can you go to the fedex/ups store and pick it up that same day?

 

Not usually, You need to call them up and have them put a hold on your package. Then you can pick it up the next day. If you do not call and put a hold on it, it will just sit in the truck till they give up or someone sgns for it.

 

Yeah, Although I would call first to make sure the truck made its way back to them first.

 

Woot! I am typing this on my shiny new system! Build quality is amazing, with none of the issues I have read about on this forum. Very happy with the shipping as well. The system shipped 7 days early. Also, I only paid for 2nd day business shipping, but I received the unit next day Saturday delivery! Quite an upgrade I think. Well I am off to play with it and see you all in the owners thread! yay! lol

 

I ordered it during the 20th. EDD is still the 5th of April. I want it now. All is well as long as they don't swing by when I'm not at home.

 

MAN! My neighbors plowed down my mailbox today, thus my street number is no longer on the street - Will fedex / ups still stop?

 

Mine is showing a EDD on April 9th. I wonder if I can get UPS/FedEx or whatever courier they use to ship it to one of their stores instead. Figures I will not be back home until the 10th...

 

Yay, my m11x is now in production! I hope I will recieve it before the EDD (April 9).

 

Ordered on 3/19, it's in transit now. Should be here Tuesday. The anticipation is killing me!

I have been spending the weekend getting all of my emulators organized!

 

Canadian order on March 21, shipped on 26th, should be here by April 1.
Awesome turn-around time.

 

Are there any deals out right now to get it for close to $850 for the options in NBR's review unit?

 

I've been looking at my Order Status online, and all it says is "In Production" for the last several days. I remember this being more detailed when I ordered a computer a few years ago. Will the online order status eventually change to "Building" or "Boxing" or is there a way to get a more detailed order status?

 

Just google for the thread Your Real Dell Order status or something here. It's somewhere deep now. You have to call by phone. (the number is free though)

 

"In Production" and 'Shipped" is all mine ever said. there was nothing before or in between.

 

Haha, I actually printed the instructions out and pinned it to a wall at work.

 

Ordered on 03/22/10

Shipped on 03/26/10

On Fedex truck for delivery 03/30/10

CANT WAIT!!!!

 

Canadian order on March 21, order didn't get confirmed till 22, now still in production. C'mon dell!

 

BAH! mines still in prod, same state they ship them from, same order date, ordered around lunch

 

Printed? I have that stuff memorized after multiple times per day calls since 2/2 with only a week off.

I think it'll be something like 270 calls (assuming 3x per day) by the time I get my replacement.

 

Ordered: 17.03.2010
Status: In Bearbeitung = In Pre-Production?
Delivery: 14.04.2010

So why do you get yous that fast?

Andy

 

Hello, I don't know if this has been answered before but:

I ordered a m11x from Dell a month ago, and I will receive it next week. They have not charged my credit card yet. Do they charge me after it has been shipped?

 

Yes, the charge will show up once it is shipped.

 

I just called using that neat little phone number thing, mine is in the build stage.
Ordered 3/22
going to be here 4/6

Any idea how long the "build" stage takes?

 

just this moment my status changed to "in Production".
So next step is done
Andy

 

What the .... ? I ordered the exact same system the same day (except for lunar shadow). Mine still says delivery on Apr 7th. My Rep swears he's been trying to get an expidite as I leave on Wednesday, otherwise the box will sit there unopened for months. I may have to call and cancel, and just reorder when I get back.

maybe we should start a thread for Reps who can "get things done" mine took my order then went on vacation for four days. Swears he's doing everything he can.

 

I ordered the same day also, mine says the 6th

 

Placed an order for mine yesterday. EDD = April 15th. This whole year has flown by for me, but now that I'm waiting for my very first laptop AND very first Alienware, 2 weeks feels like a lifetime.

 

Lol'ed at that. I'm in a kind of similar situation, given up calling actually. Also waiting for a replacement, it just went "In Production" after 4 days or order placed, and no EDD.

My personal tolerance level is 30 days from my original invoice date, since I've no news on whether my TSP (for replacement or refund) date is going to be reset based on the replacement unit. Don't want to be stuck with another lousy unit.

Side note, Technical Support has been decent for me so far, as compared to the Rep who sold me the unit and Customer Care; the latter two have been very unhelpful so far.

 

Ahh.... Another victim.

I like telling you guys this so if you try to get any kind of reason on Dell's queue and how their order system works, you will just put yourself in the loony-bin.

Seriously. Just place your order and then don't sit on here and get mad when some people wait weeks while others wait 2 days. lol

Just order, check your status every now and then, and wait for delivery.

 

Ooohh, an update.

Ordered March 21
Shippeg March 26
Here tomorrow! (March 31).

Not bad for a Canadian order!

 

Well I broke down and ordered yesterday.I do have a question. Does everyone who ordered the personalized nameplate have this in their order?
330-9552 Personalized Nameplate
330-6106 Personalized Nameplate Trigger

I ask only cause I was super tired and was wondering if I put my name in correct, TRICH911, the "Trigger" has me worried so I want to know if I need to call.

 

Mine says the same thing, I think its just some thing they do.

 

Cool...Ty for the reply...

 

Wooooo im in the boxing stage!!!

 

Mine is sent to UPS, it should be here on April 6, probably because of easter . I hope it will be delivered earlier.

 

just bought a M11x!!

 

I ordered two, one for me and one for my girl. Her's was shipped out the afternoon of the 25th. Mine was shipped on the morning of the 26th.

Her's is on the truck for delivery now. Mine isn't coming until tomorrow!!!

 

Thought I would add myself to the stats being collected.

Today's Status: Boxing

Location: Midwest US
Ordered: March 21st
Delivery Method: Next Business Day
EDD: April 5th

System:
Cosmic Black
SU7300
4GB RAM
320GB HD
Bluetooth

 

Hey, I ordered my m11x on 2/26 and the estimated ship date was 3/26. Now it's been delayed to 4/8. Can anyone please provide me a number to call so I can get the 7 day shipping upgraded to next day for free? Also, how do I make the rep provide this option to me? I keep calling and the Indians won't help. This is ridiculous on Dell's part.

 

I think I'm starting to hate Indians because of Dell. Although my finished product is awesome, the customer service I've been getting is horrid. They lie, aren't friendly,...

 

That's terrible. Don't hate Indians because of Dell protocol.

I just came back from Mumbai (Bombay) and saw the 'call centers' there, yes CS is outsourced to India and yes there are rude/mean people there, just like EVERYWHERE.

 

I too would angry/rude if I had to listen to kids all day about how their laptop is taking 2 extra days than quoted...

 

Hold on there, HP customer service is awesome. Yes their products suck, but my god they have helped me so much, beyond the call of duty. It's weird that the CS department in India is ALWAYS rude. Also I don't like it when people blatantly lie to me. A straight answer like "I don't know" would mean more to me.

 

Then don't be a CS agent, it's their job, it's what they are payed to do.

 

You think every garbage man here in the US wanted to be a garbage man? I dont think so, im sure they had higher goals in life, but just couldnt get them due to other reasons. In hard times you have to get what you can take, and Im guessing dell tech support is a pretty big thing over there.

 

wth? so if it's a crappy job i'll have to accept the ty quality they deliver? Sorry that boat just doesn't float. I'm a student and I work in a call center, I'm never ever rude to people.

If people are being payed to do something, they have to have a decent standard, I'm not asking super CS quality, but at least some politeness and honesty?

I'm sure there are a lot lawyers who do not want to be a lawyer.

 

How about you stop being a wuss and get over the fact that everone is not going to be nice to you.

 

EDIT MOAR PLX!