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    M11X(R2) Accidental Damage Question

    Discussion in 'Alienware M11x' started by Scott336, Jun 26, 2014.

  1. Scott336

    Scott336 Newbie

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    Hey ya'll, my M11X went for a swim last night (thanks to my cat).
    Luckily I bought the 4 year accidental service when I purchased it and still had coverage until September.
    Do you think they will have a refurbished system to send me? Or replace it with something new, assuming it can't be fixed.
    Guess I'm just curious what everyone's experience with the accidental warranty in the past has been. Should have a box for it tomorrow.
     
    Scott336, Jun 26, 2014
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  2. simonmpoulton

    simonmpoulton Notebook Deity

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    They may have a refurbished R3 to give you but I think you'll find it more likely they'll repair yours. Usually with liquid damage they'll only need to change the motherboard & maybe the keyboard as well. The other bits usually survive ok.
     
    simonmpoulton, Jun 29, 2014
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  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    It depends on the damage done to the machine, we may be able to repair it but if it's beyond repair we'll look for something similar to yours.
     
    Alienware-L_Porras, Jul 2, 2014
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