Hinge issue- dell refused to fix it for free.

My m11x r2 is about 1 year old and my warranty has been expired on July 15th.

Today, I called alienware support and they actually my left side hinge cannot be

fixed unless I extend my warranty.

Should I extend my warranty by paying 184$ or am I missing to tell some points

on this problem?

 

Pretty sure the Dell Rep (Chris) said you get one replacement free of charge even if you are off warranty. Probably isn't an inhome repair though.

Here is the thread.

Good luck.

 

I used the chart that Chris provided to compare and couldnt found any single match.
--------
WWAN Black R2Y7G replaced VT7K8
No WWAN Black 4FFHC replaced 757TW

WWAN Gray KKH9C replaced 6CVDV
No WWAN Gray YMM9R replaced PKYMD

WWAN Soft Black 8JJT2 replaced YYYV5
NO WWAN Soft Black 40GMX replaced GNJW3
-------------

Below are my original system configuration.
1 1NY1X MODULE..., KEYBOARD..., 86, ENG-US, ANW, M11XR2
1 0MJ7Y Keyboard, 86, ENG-US, Alienware, M11XR2
1 29PKP MODULE..., SHIPPING MATERIAL..., PACK, PHTM
1 889C2 MODULE..., BATTERY..., PRIMARY..., 63WHR, 8C, SAMSUNG POWER DIVISION...
1 8P6X6 Battery, Primary, 63WHR, 8C, Polymer, Samsung Power Division
1 HYK6K Base, Notebook, GRAY, Direct, M11XR2, Configure To Order
1 Y7DYW Assembly, Base, Notebook, Bottom, GRAY, M11XR2
1 MVF7Y Module, Card, Network, DW1520, Alienware, United States
1 KVCX1 Card, Wireless, Half Mini-Card, DW1520
1 TPWNG Module, Documentation, Alienware, M11XR2, English, Dao/Bcc
1 81F49 KIT..., DOCUMENTATION..., PHTM, ARN, M11XR2, ENGLAND/ENGLISH...
1 VYVJ8 SERVICE INSTALL MODULE..., SOFTWARE..., ANW, M11XR2
1 Y540P Module, Software, Alienware CYBERLINK, YOUCAM
1 JY579 MODULE..., INFORMATION..., SOFTWARE..., ANW, ALIENFX, BLUE...
1 H6K4G MODULE..., ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., 520UM-K0, M11XR2
1 G6KV0 ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., NO BIOS..., I5520UM-K0, M11XR2
1 VN014 MODULE..., LABEL..., INTEL..., NO BIOS..., CI5
1 XNKF5 Module, Information, Network Interface Card/Controllers, PHTM
1 55DD5 MODULE..., INFORMATION..., AUDIO..., PHTM
1 G040H MODULE..., DUAL IN-LINE MEMORY MODULE..., 4GB, 1333MHZ, DDR3, 2X2G
1 F073F Dual In-Line Memory Module, 2GB1333MHZ, 256X64, 8K, 200
1 9MGG7 MODULE..., LIQUID CRYSTAL DISPLAY..., 11.6HDF, WLED, TLF, SAMSUNG...
1 DWVMD LIQUID CRYSTAL DISPLAY..., 11.6HDF, WLED, TLF, SAMSUNG...
1 N2YGJ MODULE..., COVER..., HNG-UP, NO WWAN, GRAY
1 GMNDW ASSEMBLY..., COVER..., HNG-UP, NO WWAN, GRAY
1 VR713 Module, Information, Video, PHTM
1 NT799 MODULE..., INFORMATION..., ANW, AUTO-UPDATES, ON
1 NG1YJ Module, Information, WEB-CMRA, PHTM
1 3RW71 MODULE..., INFORMATION..., ARTWORK..., NAME-PLT, GENERIC..., PHTM
1 DJN5T MODULE..., ADAPTER..., ALTERNATING CURRENT..., FLEXTRONICS..., 90W, 3P, WORLD WIDE..., ANW
1 P2PCP ADAPTER..., ALTERNATING CURRENT..., 90W, FLEXTRONICS..., 3P, WORLD WIDE..., M09, ANW
1 H688C MODULE..., CORD..., POWER..., 125V, 2M, C5, E, UNITED STATES...
1 GN344 CORD..., Power, 125V, 2.5A, 2M, C5, E United States
1 PPWYH MODULE..., HARD DRIVE..., 250, 7.2, P11, SGT-H, ACROSS LINE OF BUSINESS...
1 XDNFF HARD DRIVE..., 250GB, S2, 7.2K, P11, SGT-HOLL
1 P349J MODULE..., SOFTWARE..., ADOBE..., READER..., 9.0, MULTI-LANGUAGE...
1 H222M MODULE..., SOFTWARE..., MCAF-PEARL, 30DAY, MULTIPLE USER INTERFACE...
1 XM544 MODULE..., SOFTWARE..., PC-RESTORE, TRANSACTIONAL LINE OF BUSINESS...
1 D282K MODULE..., SOFTWARE..., DTSV, BASIC..., 2.0
1 M239M MODULE..., SOFTWARE..., LTG, DELL-DOWNLOAD-FLAG
1 2J4FR MODULE..., SOFTWARE..., CERTIFICATE OF AUTHENTICITY..., W7HP64, ANW
1 CP1VF Module, Software, W7HP64 Consumer Desktop, English Dao/bcc
1 D9KVP MODULE..., SOFTWARE..., QUICK FIX ENGINEERING..., WIN7, CNB
1 Y2FYM MODULE..., SOFTWARE..., W7HP64, DIGITAL VIDEO DISK DRIVE..., MULTI-LANGUAGE..., ANW
1 DW6RN Kit, Software, W7HP64, Multi-Language, Alienware
1 X44FX Module, Software, Alienware, COMMANDCNTR, M11XR2
1 HGD42 Module, Information, Wireless Local Area Network Card, M11X
1 D1WPH MODULE..., SOFTWARE..., GAME, WOW, ANW
1 8FHFY MODULE..., SOFTWARE..., STEAM
1 H1XFX Module, Information, NO WWAN, M11X



If i dont have a matched part, would that mean I am not eligible?

 

Addition:
I bought m11x r2 from Dell US, and shipped to Canada

 

I do not know. I would post on that forum and ask or send the liason a message.

 

left this issue on dell alienware forum.

M11x R2 hinge repair request denied..... - Alienware Forum - Alienware Club - Dell Community

 

Leave message Chris or email via link provided by him.

 

My second hinge was fixed outside of warranty so that rep was mistaken.

 

Already Emailed to him.

I almost extended warranty today. (Im not saying that warranty aint worth it.)

I hope this problem gets fixed asap since I cant even close laptop lid right now (cuz im scared :'(

 

just contacted to dell tech support and he confirmed that i am getting hinge repair. Order just went through and technician will call me after he receives the part.

I am glad it worked out. Thnx everyone

 

Well done. Glad everything worked out.