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    Help: cannot reinstall os from external cd drive

    Discussion in 'Alienware M11x' started by cdnalien, Jun 13, 2012.

  1. cdnalien

    cdnalien Notebook Enthusiast

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    Hi guys,

    I just swapped the harddrive on my R3 for a SSD. I then went to install windows 7 from the disk that came with the machine using an external hp cd drive...It starts loading the windows files, but stops at the beginning of the installation asking for a CD/DVD driver...Is this normal? I thought you should just be able to boot from an external CD drive and install the OS.

    Any help would be highly appreciated...
     
    cdnalien, Jun 13, 2012
    #1
  2. ejohnson

    ejohnson Is that lemon zest?

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    Are you plugged into the USB 2.0 or 3.0 ports?

    Use the 2.0 port when installing.
     
    ejohnson, Jun 13, 2012
    #2
  3. cdnalien

    cdnalien Notebook Enthusiast

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    that did the trick...Thank you so much. I would never have thought that may be the problem
     
    cdnalien, Jun 13, 2012
    #3
  4. bouddha

    bouddha Notebook Geek

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    so many people encouter this issue, but no document gives a hint from Alienware, they could have at least written something on the recovery DVD packaging or something...
     
    bouddha, Jun 14, 2012
    #4
  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Great stuff! +1 Rep.
     
    Alienware-L_Porras, Jun 14, 2012
    #5
  6. GNandGS

    GNandGS Notebook Deity

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    @Luis: can you put some mention on the tech docs you guys create? After a few links pointing to that google will pick it up for those searching on solutions (I think).
     
    GNandGS, Jun 14, 2012
    #6
  7. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I can try to have that updated on our database, we have an article on how to reinstall Windows so I will be pushing to add that there as a note.
     
    Alienware-L_Porras, Jun 15, 2012
    #7