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    Faulty CMOS battery resets clock every reset? - 5th Service Call... New laptop?

    Discussion in 'Alienware M11x' started by DeeVu, Jul 22, 2011.

  1. DeeVu

    DeeVu That Compsci/Psych Major

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    Hey Just got my 2nd motherboard replacement AND screen replacement. Seems like this time around my CMOS battery is faulty because my BIOS clock is resetting every restart.

    It's my 5th call to dell... I'm getting tired of this. I love my m11x R2, think I could get either a new R2 or haggle for an R3 for the 10+ hours I've been on with customer service?
     
    DeeVu, Jul 22, 2011
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  2. LockOn

    LockOn Notebook Consultant

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    the clock reset started happening to me a few days ago
    mobo replacement on the way
    i doubt there is any way to get the r3 maybe a warranty extension for the r2 might be possible
     
    LockOn, Jul 22, 2011
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  3. potentiality

    potentiality Notebook Consultant

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    They sent you a refurb mb?

    I got them to allow me to refund the laptop even though was 45 days if I purchased a r3 on the spot (which I did, and thus far glad I did). But I think in part mine was a refurb and had issues from the beg. Which took me awhile to identify as I thought bad drivers alone.
     
    potentiality, Jul 23, 2011
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  4. DeeVu

    DeeVu That Compsci/Psych Major

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    Yeah they sent a refurb... :(
    Always do according to the tech.

    edit: Ive had the computer for 4 months so kinda past refund.
    edit 2: called before they closed... they wont replace anything except the battery. Even though its been my 5th service call. yay AW.
     
    DeeVu, Jul 23, 2011
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  5. ACHlLLES

    ACHlLLES Notebook Virtuoso

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    All replacement parts say refurbished, even new parts.
     
    ACHlLLES, Jul 23, 2011
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  6. DeeVu

    DeeVu That Compsci/Psych Major

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    Well considering this MoBo had a depleted CMOS I'd think It actually was refurb. But what do I know.
     
    DeeVu, Jul 23, 2011
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  7. potentiality

    potentiality Notebook Consultant

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    Did you check the revision of the mb and the build date?
     
    potentiality, Jul 23, 2011
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  8. DeeVu

    DeeVu That Compsci/Psych Major

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    :( Couldn't. Still BSODs for ONLY WoW though like I mentioned in your other thread. I had too much going on around me. Had company over while he was working haha.
     
    DeeVu, Jul 23, 2011
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  9. potentiality

    potentiality Notebook Consultant

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    What revision of the gpu does it say?
     
    potentiality, Jul 23, 2011
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  10. DeeVu

    DeeVu That Compsci/Psych Major

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    A2 I believe. So same revision as the last.
     
    DeeVu, Jul 23, 2011
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  11. potentiality

    potentiality Notebook Consultant

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    Yea. Sounds like a early version then. :(
     
    potentiality, Jul 23, 2011
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  12. ZACK02

    ZACK02 Notebook Consultant

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    The R3 has the sames issues? I've read somes post about different issues, is very frequent see upset people about those issues?
     
    ZACK02, Jul 23, 2011
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  13. potentiality

    potentiality Notebook Consultant

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    No, at least I haven't encountered them. The problems was with the GPU they used, the r3 uses a different gpu, and to answer your Q in other thread. The r3 just came out 3 months ago. Don't expect a new version until next april(ish).
     
    potentiality, Jul 23, 2011
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  14. ZACK02

    ZACK02 Notebook Consultant

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    ty so much dude!
     
    ZACK02, Jul 23, 2011
    #14