Face Bright

How do i turn on face bright in aliensense? i've followed the direction in aliensense help but still cant figure out how to do it. I've searched everywhere and found nothing about this topic...so if you can point me in the right direction please do.

 

Doesn't it come on Automatic?

 

sit in a dark room and attempt to log in with the aliensense - it should work automatically. it's mostly a marketting gimmick anyways.

 

i've tried it in a dark room...the screen doesnt turn white. By default its turned off, but i cant find the option to turn it on.

 

It should be in the command center at Aliensense.

 

AlienSense felt like a gimmick to me in general.

 

i cant figure out how to turn on face bright so i just disabled it and not have to deal with it.

 

As a newer feature, not all versions of AlienSense come with FaceBright. If you have a version that includes it, you should see a tile on the login screen (Credential Provider) that says "Face Recognition Options". Clicking this tile will provide a FaceBright drop-down menu with "Auto", "Always On" and "Off" as choices. You may also find a control in the "Advanced" section of the AlienSense management console.

If I could ask, what versions of AlienSense do all of you have? You may find this by right clicking the AlienSense "eye" icon in your system tray and choosing "About". Thanks!

 

Version 2.4.95 is the version of aliensense that i'm using

 

Thank you very much for this information. And to confirm, you see no FaceBright option when you click the Face Recognition Options tile on the login screen?

If anyone else can also provide their version number, that would be great. Sensible Vision remains committed to providing the best possible products and to supporting them strongly. In this case the more information that I can get from all of you, the better I can help to assess the situation. Thanks!

 

That is correct...there is no facebright option when i click on the face recognition options tile.

 

I also have no Facebright options with Version 2.4.95 . I have all latest updates Bios, OSD, AlienFX, Drivers ect.

 

Thank you both very much for the additional detail and confirmations. Although I sadly don't have any good answers at the moment, I'll be looking into the situation further and will share any results that I find back here.

 

If either of you having this issue would like to contact me directly, I'd like to take a quick trouble-shooting step that would be easier to explain in a direct email or phone call. Please feel free to reach out to me through any of the publicly available email addresses on our website (Sensible Vision is the company name...sorry...my message might be flagged if I post the email addresses directly here). Thanks!

 

I sent you a private message on here. I am having the same situation as the rest.

 

@ svrep
Email sent.
Thanks for helping us out.

 

I contacted svrep through email as instructed above and followed his instructions and I now have Face Bright working again !

Thank you svrep for your helpful support.

 

why dont you guys post the solution here so everyone knows what to do?

Thank you ,

 

@jpyaa
you'll have to contact svrep through email for instuctions as it involves a download via ftp and some command line input.

 

The instructions are a little involved. It also includes info that svrep doesn't need everyone to have. It works great now and seems to be faster/more accurate. Thanks for the great support svrep!

 

Now working, big thanks to SVREP!

 

Thanks SVREP, got it working just fine. I had no idea this was a feature until I saw this topic!

 

PMed you svrep.

EDIT: Thanks svrep. +rep

 

SVRep, I seem to be unable to figure out how to send you a PM to ask you for the details on how to enable FaceBright, could you please PM me?
Thanks,
BitByteBit.

 

You are unable to use the PM system until you have posted 10 times.

 

PMed! 10chars

 

Seriously? That is ridiculous! Who cares how long the instructions are? People are searching for this information and shouldn't have to email some stranger to get help. Talk about defeating the whole purpose of a forum!!

 

Sorry guys, but I've had to remove this due to a copyright claim from Sensible Vision. Please direct all further requests for assistance to svrep.

 

Sorry Silenzor. It's also partly because the fix process involves providing a new installer file that I can't have posted in public (as I was hoping was implied in previous posts). Technically, I'm really not supposed to give it out to anyone at all so I hope that you can understand my very intentional discretion in the matter.

I am actually happy to help people directly because I genuinly want people to have the benefits of FaceBright. I appreciate your patience with the method in which I must provide the fix in this case. Thanks.

 

Hi I am a new member and my issue seems to be the same like a few owners of M11x's. I own an Alienware M17x R1, I have downloaded the latest Bios A05 and also updated my Command Centre to the latest Version 2.4.95. My issue is that my Drop Down Box to activate Face Bright has disappeared and as i use it in dark conditions I would like to get it activated. Is there anybody that can help me here. I have also posted this issue on the M17x posts so hopefully I should get a reply. Thanks

 

ok so i have version 2.4.5 of cc
in order to enable face bright. do i also need to pm svrep?

 

Hi svrep I would like to ask you kindly if you can help me out by sorting my Face Bright issue in my M17x - R1. I work with my Alienware in Dark conditions so I used to find it very usefull but since i updated it to the latest version 2.4.95 it dissapeared. I was told on the M17x posts that you may help me out. I would greatly appreciate it if you can help me out. Thanks

 

I am also suffering from this problem, running version 2.5.54.0. I cannot PM you due to the ridiculous rules of this forum, could you please help me out SVREP? Or someone who has the proper instructions? Thanks!

 

Email me directly using any of the publicly available email addresses on our website (I'll get messages sent to any of them) and I would be happy to help you early next week.

 

svrep! I'd like the facebright help too. I just registered and I can't find anywhere how to pm, or email you. You're public profile doesn't have any contact information on it. Get back to me when you can =) thanks in advance!

 

You may reach me at any of the publicly available email addresses on the Sensible Vision website.

 

I know this thread is a few months old but I would like to remind everyone that has any of the Alienware m series gaming laptops (including me, as I have the m11x-R1) and use AlienSense that the newer versions of Command Center (mainly AlienSense) do not contain the FaceBright feature. In short, if you update Command Center expect some features to break or to be removed. I actually confirmed this by calling Alienware myself to attempt getting FaceBright re-added to AlienSense. What I was basically told was "We removed the feature [Face Bright] because we felt that it was unnecessary and none of our users actually use the feature." Isn't that a load of bull? Apparently they don't bother to actually look into something before making changes, but what ever. So after some very disappointing calls with tech support I became frustrated (especially when the guy sounded like a broken record and eventually disconnected the call) and I contacted SV via the email listed on their site for "Dell users". After answering some questions about what I was comfortable doing on the computer, which I admit I found amusing, I was provided the steps to put Face Bright back on my m11x. I am no longer frustrated with AlienSense, but still frustrated with the lack up tech support since Dell bought out Alienware.
To recap bluntly:
"Thank you very much for the assistance!" goes out to the Sensible Vision team for creating AlienSense and to the rep's I worked with to get FaceBright back.

 

I had to Re-Install Win7 on my M11x because of some Messed up Spyware. I had Both CyberLink YouCam and Aliensense Preloaded and Also Working with the facebright Option Enabled. Now The Face Bright Option is Gone. I Also Lost the YouCam Preload. I have Installed another Trial Version. I just googled for some info on this, and I saw this Forum. SVREP, I don't see your contact information on the SensibleVision Site. Can you Please Help? Thanks.

 

As I mentioned above, contact me using any of the publicly available email addresses on our website and I can help.

 

svrep helped me with an M11x R1, FaceBright works now. Thank you!