Dell, notebook screen replacement, purple shade on screen.

So, this morning I was away and got a call from dell rep saying they were coming by my house for a repair on my screen which had 2 dead pixels and a crack near the top. So they replaced the screen, while I was out and just left the notebook there for repair, and left my father to oversee, and i thought everything went well and was smooth but as soon i came back, the back hinge was still opened and there was a screw left unscrewed at the bottom, and after pressing on the back hinge a bit and enclosing it and re-screwing everything on the back of the notebook i turned my notebook on to see a purple shade on the notebook. As I write now The white isnt white and i see this purple shade on the screen, So i dont know if its just me or if the repair man screwed something up. The purple shade isnt strong but its just not as white as it used to be before.

What should I do about this? should i call dell back and say that they should replace my screen again?

 

Absolutely. Contact tech support using your last case# and they will resolve this.

 

Called and after a 30 minute talk they decided to send another rep to replace the screen.

Thanks for telling me to call, I'm one of those people who would rather find a way around a problem then call, maybe because of the nervousness? Hm but either ways thank you.

 

Don't be shy about calling for warranty service. It's what you paid for and you're 100% entitled to it.

 

Glad they are sending out a rep to resolve it.

If by chance you discover issues after the tech leaves, remember to call and report it.

One item for all to keep in mind when dealing with the onsite tech, if there is an issue with the replacement part or if the tech causes any damage - BEFORE the tech leaves, tell them to contact support ASAP. They all have cell phones and they have a direct line into support as opposed to the standard support #. There is no reason not to have the tech document any issues with support and initiate a follow-up for you.