Dell email support problem. HELP!

This is a pretty straight forward question. If I enter my Service Tag for email support it says I have a R3 (I have a R1) and I can't choose an operating system because it thinks I have a R3 which is not possible. Anyone help? I only have 48 days left of warranty.

 

How can you still have warranty after modding your system?

 

I'm pretty sure they won't have a clue what I did. Unless I pinmodded my system which I did not. You put that post everywhere don't you? Jealous?

 

No, I'm not jealous, it's because I know you're lying. You have done the damage but you don't have the results to back it up.

Pulling apart that post:

Keyboard is not an air intake, no use cooling there. Frozen peas will jam the fan.

Did you touch the motherboard when it was running?

Which means your overclock is not stable.

Strange how you can run Crysis but not 3DMark. Also strange how you don't post those results in the benchmark thread or even a screenshot... it would have made you a god.
The condensation from the frozen peas would certainly have shorted something.

Hmm.

The last nail in the coffin is that you did not mention a vmod, a necessity for a GPU overclock on that scale- the fastest GT335M is DR650SE's ( 633/1454/919) with barely anyone hitting over 600 and here you come going well over that... without a vmod. That mod you did was doomed to fail without it and it shows.

If you're going lie, don't mention frozen peas. Use LN2 next time.

 

i wonder if he meant frozen peas in a package?

BTW, with the new beta 270 drivers i was able to overclock more. 560/911/1440
very close to the 7.7k mark.

 

Then it doesn't work at all as he had a notebook cooler under the intake already.

 

1) To answer your original question: If you need a repair on your laptop, dont email dell, call alienware support.

2) If you opened up your laptop and messed with it, chances are you warranty is technically void. If you call support and tell them that you did not do any of that, then that is fraud.

 

if he didnt mod the computer in any way, then his warranty is fine. i would think.

 

Damage is also counted. There is no way this is accidental either.

 

How would frozen peas jam the fan? I mean they were in a packet. Also I ran Crysis Sandbox2. Yes I NEARLY did touch the motherboard but I had static gloves on. You can't touch the keyboard because its so hot, so i needed to cool down the keyboard and then I could play. I wish I had a camera. I'll TRY using FRAPS right now. Now, back on-topic please.

 

Then where did the frozen peas go? Under the cooling pad fan, obstructing it's airflow? Keyboard can't get that hot, not at .9v, unless you forgotten to plug the fan cable back in. You don't need a camera for this.

This is very well on topic and still doesn't explain your lack of proof for your overclock... even the most rudimentary false clockers have an edge of instability screenshot of their "amazing" clocks.

 

N00B question: Whats a Vmod? Anyways, I had to use Hypercam2, so the frames were fast forwarded. I'm rendering them now. So now on-topic. I can't use phone support because my home phone doesn't have a battery pack in it. So, when I try to use email support, it has no options in the Operating system list. And I can't proceed without it. Guess I'm screwed now

 

a Vmod is a volt mod, it changes the voltage of the component you apply it to. like if your cpu is at 0.9v then you could figure out how to get it to 1.0v to achieve extra overclocking possibly.

 

Go see the video in my sig. Trust me, after putting your hand on a keyboard key, it gets sort of untouchable. What I did was I first used the peas, after they got warm then I used the cooling pads. I used GPU-Z after, it reported that clocks were occasionally hitting that number. Also, the video is speed up because hypercam decided to be annoying and it multiplied captured frames by x2. Check the FPS info. I don't see how this is on topic and why flame? Why would I lie about Overclocking? I won't get a million bucks for it. I'll try run 3Dmark06 for you. Going to need more cooling pads .

 

thats extremely weird that your pc is getting that hot.. even with those clocks. at my highest gpu overclock AND my pinmod the highest temp i see is 61C. i would suspect at those clocks you should be getting around 65C. oh and if you havent already, i would highly suggest checking if your themal paste is applied like it should be, if its not then go get some and put some on the cpu and gpu lol.

 

Give us some temperature data. EVGA Precision reported 59C in your video, just a little warm. That video doesn't disprove anything as it didn't show what the clockspeed was when it was running and it's possible to trick any OC program (Precision, Afterburner, GPUTool) to applying clocks which the 335 can't run by crashing the driver beforehand, forcing low power 3D mode to be used (405/810/324) and making it look like insane clocks were applied. Your Crysis FPS was 20-30FPS and ~40 at the end... nothing out of the ordinary so far.

This is on topic as it relates to a post you made about damaging your hardware and connects into the issue at hand, warranty. I am most certainly not flaming, I am disproving your claims.

I guess for the same reason as to why you still have "In my Basement trying to Successly OC the M11X R1 to 3.0 GHz." in your profile?

Try 3DMark Vantage instead as 3DMark06 is CPU limited.

 

when you went to the nvidia system information in the video it said you were still at stock clocks, if the overclock actualy stuck, it would say different clocks. as it does this on mine.

 

I applied the OC after the control panel info. 3DMark Vantage? I'll give that a try soon. Yes the driver crashed A LOT of times, but I restarted the M11X R1 and was lucky the last time. Also DellchrisM said that "if your warranty is voided or expired you will receive one time service for the hinge replacements." Also I usually get 12FPS on high specs without OC. And the M11X got 64C after, I have more recorded videos. If you want me to upload them, tell me.