The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    "COM Surrogate has stopped working"

    Discussion in 'Alienware M11x' started by eikerir, Apr 14, 2012.

  1. eikerir

    eikerir Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Hi, i recently got a new M11x r3 and have been getting an error constantly when viewing pictures with the Windows Photo Viewer.

    Here's a screenshot of the error:




    It appears randomly when i'm viewing photos with the Windows Photo Viewer. I press the right arrow key to go to the next photo and the error appears after viewing X number of photos.

    Anyone knows what could be causing this and how to fix it? Any help would be appreciated :)




    Here are the complete details of the error message:

    "Problem signature:
    Problem Event Name: APPCRASH
    Application Name: DllHost.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bca54
    Fault Module Name: igdumd64.dll
    Fault Module Version: 8.15.10.2653
    Fault Module Timestamp: 4f3aac44
    Exception Code: c0000005
    Exception Offset: 000000000030eb06
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 8202
    Additional Information 1: 6061
    Additional Information 2: 6061b80d6a9bd094028d252cfed54efd
    Additional Information 3: 5007
    Additional Information 4: 50075bf998a59906100a2f417db3f710

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt"

    im running Windows 7 64Bit btw
     
    eikerir, Apr 14, 2012
    #1
  2. Yiddo

    Yiddo Believe, Achieve, Receive

    Reputations:
    1,086
    Messages:
    4,643
    Likes Received:
    1
    Trophy Points:
    105
    Yiddo, Apr 14, 2012
    #2
  3. eikerir

    eikerir Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    lol no, who downloads anyway nowadays hehe


    i actually tried that earlier and it told that i couldn't do that in a 64bit executables.
     
    eikerir, Apr 14, 2012
    #3
  4. eikerir

    eikerir Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    any other suggestions?
     
    eikerir, Apr 17, 2012
    #4
  5. Sayuuk

    Sayuuk Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    I have the exact same problem here.

    I:
    - removed the LAV-Filters I had for DXVA in MPCHC
    - updated the graphics drivers
    - verified all other drivers & software are up to date

    ..... nothing has helped so far


    edit: on a Vostro v131 btw, Google led me here ;-)
     
    Sayuuk, Apr 18, 2012
    #5
  6. AshK

    AshK Notebook Consultant

    Reputations:
    11
    Messages:
    119
    Likes Received:
    15
    Trophy Points:
    31
    Same issue with a Clevo P150HMB.

    Anyone do their windows updates lately? I did mine yesterday for the first time in three months and now this has come up.
     
    AshK, Apr 19, 2012
    #6
  7. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

    Reputations:
    37,235
    Messages:
    39,339
    Likes Received:
    70,656
    Trophy Points:
    931
    That seems to be an issue with the newer Intel video driver. The igdum64.dll file is part of the Intel video driver. It is too bad the Windows Update pushed out a newer yet buggy driver. Below is a link to another thread on the same issue with a link to a Dell approved Intel video driver that fixes the problem for XPS owners. You may want to give that a shot. Set your Windows Updates to let you know when an update is available instead of automatically updating. Find that update and select the option to hide it so the problem does not return later.

    http://forum.notebookreview.com/dell-xps-studio-xps/655540-com-surrogate-has-stopped-working-2.html
     
    Mr. Fox, Apr 20, 2012
    #7