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    BSOD after Virus deletion

    Discussion in 'Alienware M11x' started by wrathofdeath, Jun 4, 2013.

  1. wrathofdeath

    wrathofdeath Notebook Evangelist

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    Hello,

    I just deleted 2 trojan horses off of my laptop and am running 2 anti viruses (Avast/AVG).

    I went to install new graphics card drivers for my 540M. When I got to the part where it installs, my computer blue screened.

    Anyone got any ideas what happened?
     
    wrathofdeath, Jun 4, 2013
    #1
  2. gbg2000

    gbg2000 Notebook Guru

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    the two events might not be connected.

    have you tried uninstalling the driver and installing the same or and older one again?
     
    gbg2000, Jun 4, 2013
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  3. wrathofdeath

    wrathofdeath Notebook Evangelist

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    The drivers updated before the crash it looks like. No issues so far.
     
    wrathofdeath, Jun 5, 2013
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  4. IrkenLurker

    IrkenLurker Notebook Guru

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    While I can't tell you exactly what happened, I can tell you that generally seeing a blue screen once simply means something in the memory got conflicted and your computer saved itself by shutting down before something catastrophic happened. I'll agree with gbg2000, the safest way to update a driver is uninstalling the old one and even using something like drivesweeper to ensure you have nothing of it left in case it wants to protrude into the system regardless of the new version.

    Also, as a general tip, you should never have two antiviruses installed/running. Maybe one antivirus and malwarebytes, but two antiviruses seems to me like screaming to have a conflict. One will try to scan something at the same time as the other, they'll detect each other as a virus, etc. etc. Not that I'm a computer expert, but just some things to keep in mind.
     
    IrkenLurker, Jun 5, 2013
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  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    I second this, probably just a memory glitch and try using only one antivirus, it creates more problems than fixes having 2 of them.
     
    Alienware-L_Porras, Jun 6, 2013
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