The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Weird issue with my M18xR2 and incorrect core count.

    Discussion in 'Alienware 18 and M18x' started by Laeadern, Feb 22, 2013.

  1. Laeadern

    Laeadern Notebook Consultant

    Reputations:
    0
    Messages:
    144
    Likes Received:
    9
    Trophy Points:
    31
    Every benchmark i run from 3dmark 06, 07, 3dmark vantage Uniengine Heaven and Valley are all now reporting that i have a dual core CPU. My Dxdiag shows as 4 cores but all bencehamarks have dropped very low. I am running 13.2 beta 6 video card driver and have just updated to the A10 bios. Any idea what the issue may be because I haven't a clue.
     

    Attached Files:

    Laeadern, Feb 22, 2013
    #1
  2. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

    Reputations:
    37,255
    Messages:
    39,354
    Likes Received:
    70,777
    Trophy Points:
    931
    When did this issue begin? Are you able to associate it with any changes made to your system? Any recent Windows Updates that might of messed something up?

    Here are some thoughts...


    • Maybe your BIOS settings are incorrect. Have you tried resetting to BIOS defaults?
    • Are you plugged into AC and using the "High performance" power profile?
    • What do your "Processors" look like in Device Manager? Any error flags on the icons? Are there 8?

    Processors.jpg
     
    Mr. Fox, Feb 22, 2013
    #2
  3. Laeadern

    Laeadern Notebook Consultant

    Reputations:
    0
    Messages:
    144
    Likes Received:
    9
    Trophy Points:
    31
    Device manager is registering 8 processors. As far as i can tell all bios settings are correct as it is showing 4 cores and I am indeed plugged into the wall and using a performance profile.
     
    Laeadern, Feb 22, 2013
    #3
  4. Laeadern

    Laeadern Notebook Consultant

    Reputations:
    0
    Messages:
    144
    Likes Received:
    9
    Trophy Points:
    31
    View attachment DxDiag64bit.txt

    Well I found the problem. I checked Msconfig and found that the core count had been set to 4 on boot, so thats all it was using at all times...rather odd.SO i made a few changes and reran Dxdiag for a baseline.
     
    Laeadern, Feb 22, 2013
    #4
  5. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

    Reputations:
    37,255
    Messages:
    39,354
    Likes Received:
    70,777
    Trophy Points:
    931
    Glad you got that sorted. How odd... I wonder how that got changed?
     
    Mr. Fox, Feb 22, 2013
    #5
  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    It may have been a mistake while trying to do a safe boot or something. Also a Windows update might have changed it without noticing as you suggested at the beginning. At least everything is now working fine.
     
    Alienware-L_Porras, Feb 26, 2013
    #6