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    Intel Rapid Store Technology problem

    Discussion in 'Alienware 18 and M18x' started by chewbakaats58, Jan 10, 2016.

  1. chewbakaats58

    chewbakaats58 Notebook Evangelist

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    On my new Alienware 18 I was having a lock up issue (computer would freeze then restart) if I wasn't plugged into charger. Uninstalled this program and everything works fine now. Anyone have issues with this software? What is it doing that would cause this when not plugged into charger? Kinda weird.
     
    chewbakaats58, Jan 10, 2016
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  2. chewbakaats58

    chewbakaats58 Notebook Evangelist

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    Looks like I'm back at square one..just locked up again AFTER the software had been uninstalled. Anyone have any suggestions? Seems to lockup within about 5 minutes of running on the battery, otherwise works fine when plugged in.

    I'm starting to think it has to do with some device entering a power saver mode when on battery?
     
    Last edited: Jan 10, 2016
    chewbakaats58, Jan 10, 2016
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  3. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    A few possibilities with this problem. CPU settings might be messed up. Does it happen when web browsing, or just with the machine setting idle? It could also be a GPU driver issue. If you're using the latest drivers from NVIDIA, they're all screwed up. If the GPUs are trying to run in 3D mode on battery, that can cause lockups. The battery does produce enough power for that. Try switching to Intel HD Graphics and see if the problem goes away. If it does, thank NVIDIA for their sucky drivers and try a different version to see if that helps.

    Have you tinkered at all with the clock speeds with XTU? A lot of people have had problems when they did, and others had similar freezes without any tinkering. The stock BIOS settings are sometimes screwed up. Using adaptive voltage and a negative offset that is too high can cause it, among other things. Go into the BIOS and lower all of your multipliers by one and see if the problem changes. If doing that stops the freezing, or makes it worse, you need to tweak the voltage settings up or down. If lowering the multipliers helps, the voltage is too low. If it makes it worse, the voltage may be too high.

    There were quite a few people that had what sounds like similar fits with freezing last year. Check with @cedargreen and see if he ever figured out how to resolve the freezing issues on his system. I don't remember if his problem was on battery, plugged in, or both.
     
    Mr. Fox, Jan 10, 2016
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  4. chewbakaats58

    chewbakaats58 Notebook Evangelist

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    As always, thanks Fox! Looks like it is a gpu driver issue as I can run on the Intel graphics with no problems on battery. I also did a little forum searching and noticed someone with the same exact issue though he chooses to just run on Intel graphics if he is on battery for the time-being.

    All that being said, any specific driver version you recommend? Thanks again for all your help!
     
    chewbakaats58, Jan 11, 2016
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  5. TomJGX

    TomJGX I HATE BGA!

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    I personally would suggest 359.06.. Been using that after 355.82 and its rock stable for me..

    Sent from my LG-H811 using Tapatalk
     
    TomJGX, Jan 11, 2016
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  6. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    I am also using 359.06 without issues.
     
    Raidriar, Jan 11, 2016
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  7. chewbakaats58

    chewbakaats58 Notebook Evangelist

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    Thanks guys..I'll give 359.06 a try.
     
    chewbakaats58, Jan 11, 2016
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  8. chewbakaats58

    chewbakaats58 Notebook Evangelist

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    Reverted back display drivers to 359.06 and has been working for a solid 30 minutes on battery. Thanks everyone for your help!

    Nvidia needs to get it's act together..stuff like this is unacceptable! The reason I always went with Nvidia in the past is because of their driver support, which is now unfortunately the thing that is killing them!
     
    chewbakaats58, Jan 11, 2016
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  9. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    It's funny really. AMD drivers have been better than nVidia for the past 1.5 years or so.
     
    Raidriar, Jan 11, 2016
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  10. chewbakaats58

    chewbakaats58 Notebook Evangelist

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    Last thing..I've noticed my two 980m's have separate BIOS versions..one is 84.04.85.00.0A and the other is 84.04.85.00.0D...will this cause any issues? Where can I get/find the latest vbios versions?
     
    chewbakaats58, Jan 11, 2016
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  11. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    I suggest flashing both to the Prema edition.
     
    Raidriar, Jan 11, 2016
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  12. Doctor JO

    Doctor JO Notebook Consultant

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    The same problem start with my Alienware 18, i have two GTX 880m 8GB SLI and i update till 361.43 and that problem has start, i think its Nvidia issues and will try to downgrade till previos one. But its quet ****ty problem, because i cant use laptop without charger and all time after 1 min he freez and reset (((

    I hate Alienware's when they start make new Viking models with puur quality and plastic case(((

    I think switch on MSI GT80s
     
    Doctor JO, Jan 11, 2016
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  13. chewbakaats58

    chewbakaats58 Notebook Evangelist

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    Doctor, I highly recommend going down to version 359.06..it's working great for me now and no lockups/freezes/restarts when on battery.
     
    chewbakaats58, Jan 11, 2016
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  14. Doctor JO

    Doctor JO Notebook Consultant

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    Thanks I will do that today

    Sent from my SM-G928F using Tapatalk
     
    Doctor JO, Jan 11, 2016
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  15. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist®

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    Mr. Fox, Jan 11, 2016
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