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    Dell Service

    Discussion in 'Alienware 18 and M18x' started by chrusti, Nov 25, 2016.

  1. chrusti

    chrusti Notebook Evangelist

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    Hey there,

    So I recently contacted Dell about my broken Alienware MX18 R3.
    So far they have sent several Chinese guys to my place to try to fix it.
    The first guy just took it apart. The second one exchanged the CPU and motherboard.
    He is now scheduled to come back on Monday to replace the hard disk cable.

    Is there a threshold to how many times they can try to fix it?
    Has anyone ever managed to get an old machine exchanged for a newer model ?
    Should I at this point contact Dell Germany?
    so far I have been in contact only with the Chinese dell support.


    thanks!


    cheers
     
    chrusti, Nov 25, 2016
    #1
  2. Scanner

    Scanner Notebook Deity

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    Contact whomever makes you comfortable. Next thing you know, one of these service guys has really damaged or broken your pc. The more you can document for things really turn bad, the better for you. Was it something that you just couldn't fix?
     
    Scanner, Nov 27, 2016
    #2