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    Can't turn on Wi-Fi

    Discussion in 'Alienware 18 and M18x' started by heywheelie, Nov 4, 2017.

  1. heywheelie

    heywheelie Notebook Geek

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    i have had my Alienware M18xR2 for a near trouble-free 4 years. i have always used an ethernet connection for all that time until; today when I needed to use the inbuilt wi-fi.

    Didn't matter what I tried I couldn't turn wi-fi in the Network and Sharing Center. Aeroplane mode was off but the option to turn WiFi on/off was greyed out.

    Device Manager shows this device is working properly.

    Using Windows 8.1 pro x64.

    Any suggestions please?
     
    heywheelie, Nov 4, 2017
    #1
  2. AaronSV

    AaronSV Notebook Consultant

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    What Wifi card is in your R2 ?
    Have you made sure it is fully connected properly (made that mistake myself)
    I have found that device manager isn't useful to tell if something is working or not, and with windows 8.1 its even worse. When I used 8.1 some of the drivers were just crap, if 8.1 drivers failed then I had to use the windows 7 drivers instead.

    You could try a different driver and see if that helps. I moved back to windows 7 as all drivers work 100% as do Windows 10.
     
    AaronSV, Nov 4, 2017
    #2
  3. heywheelie

    heywheelie Notebook Geek

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    The WiFi card is a Killer. No idea if it's properly connected. I assumed it was as I've never touched it.

    Thanks for the suggestion.
     
    heywheelie, Nov 4, 2017
    #3
  4. Killer_Networking

    Killer_Networking Company Representative

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    Have you tried installing the latest driver package from our site? You can find it here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64. If you have issues installing the latest driver package, you can refer to our installation troubleshooting page here - http://www.killernetworking.com/dri...ing-killer-ethernet-wireless-drivers-software - and if you need any further assistance, you can reach out to us here - http://www.killernetworking.com/about/contact - and we can help you out.
     
    Killer_Networking, Nov 14, 2017
    #4