Alienware M18x R2 System Exchange Question

Looking for some opinions on my: Alienware M18X R2, i7-3940XM, 32GB 1600MHZ DDR, 1.5TB SSD TRIPLE RAID, Dual Nvidia GTX 680M SLI and Blu-Ray. Basically was a 6k laptop with completely max spec brand new.

I still have the complete care and premium plus warranty coverage till 4/28/18 after extending it when the original 4 year warranty expired.

After years of running great and minimal issues the display finally crapped out along with a few other things like overheating and sounding like an airplane when running at times because of the fans.

I originally called them on 12/11/2017 and after walking me through some troubleshooting unsuccessfully they decided to have me send in the laptop to be repaired.

On 12/13/17 i received the box and mailed back to them which they received on 12/16/17.

On 12/19/2017 they began the diagnosis.

I called several times about every other day after this to try and make sure they were staying on top of it and also trying to get an idea of when i could expect to get it back. Every time i was told either they would mail that department and email me back or something similar to other posts on this site. Finally on 12/28/17 they told me the warehouse should have it ready the following week.

On 1/02/18 they said that there was a Part Backlog and that they no longer make or can replace the m18 screen and so are unable to fix my laptop. They said that i qualify for a system exchange and should be getting contacted by that department in the next 24-48 hours.

As of today 1/4/18 i still have yet to hear from them regarding anything as far as what I would be getting other than what the rep had originally told me that they can exchange it for an m17 R4 since they don't make the m18 r2 anymore.

I want to make sure that i hopefully can get a maxed out m17 r4 since my original r18 was over 6k and the m17 r4 max out around 5k today.

Do any of you have any advice on what i should say or ask for when the exchange department finally gets ahold of me or any other advice to make sure this doesn't turn into a several month process?

I have never dealt with Dell on a exchange but want to make sure i don't get a lesser system, refurb or somehow screwed over in this process.

Thanks!

 

They will prob offer u a 7820HK (if they offer a 7700HQ push for the 7820HK as much as possible) and a 1060 (you should try to push for a 1070 of course) 32GB Ram since thats what you have now... as for storage im not to sure but make sure its 1.5TB of SSD Storage or at the very lest 1TB.