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    AW18 laptop shutdown while gaming

    Discussion in 'Alienware 18 and M18x' started by Trulyfatal, Mar 19, 2016.

  1. Trulyfatal

    Trulyfatal Notebook Consultant

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    can anyone tell by the temperatures these temps causes my AW18 to shutdown ?
    i get shutdowns randomly every ( 5 ) ( 10 ) ( 20 ) ( 30 ) minutes.

    now ive searched on google and youtube and someone posted this solution
    to put them both on passive, it won't give you shutdowns but may possible damage any components in the laptop.

    i didn't tried the option as of yet cause i really don't know if the shutdowns is related to heat or not
    could also possible be the PSU ?

    personally i don't think my temps are really high to have shutdowns..

    my cpu has coollaboratory liquid ultra on it
    and my GPU's has Thermal Grizzly Kryonaut
    [​IMG]


     
    Last edited: Mar 19, 2016
    Trulyfatal, Mar 19, 2016
    #1
    Rengsey R. H. Jr. likes this.
  2. kenny27

    kenny27 Notebook Deity

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    @Trulyfatal your temps are really good based on the video you have posted, does the light on your psu light off when the laptop shuts down?

    I would not try turning your cooling to passive that will only make everything hotter.
     
    kenny27, Mar 19, 2016
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  3. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    my PSU just died yesterday. AW 18 can't recognize the PSU. Got it a few days back, on Thursday lol. I sent an email to AW and no reply from them yet , besides their " auto " reply.
     
    Rengsey R. H. Jr., Mar 19, 2016
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  4. kenny27

    kenny27 Notebook Deity

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    Ring them if you can, at least something will happen straight away...
     
    kenny27, Mar 20, 2016
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  5. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    o.k. will do it tomorrow.
     
    Rengsey R. H. Jr., Mar 20, 2016
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    You can also send me a PM with your info and I'll help out.
     
    Alienware-L_Porras, Mar 23, 2016
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  7. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    Thank you. But I have decided to return the item. Also i have been reading/reasearching a lot on how to get the system working properly and I don't feel like I should have to tweak the system to have it work the way it should.
     
    Rengsey R. H. Jr., Mar 23, 2016
    #7