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    AW 18 Graphics Artifacts

    Discussion in 'Alienware 18 and M18x' started by DerSchlachter95, Jan 20, 2016.

  1. DerSchlachter95

    DerSchlachter95 Notebook Enthusiast

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    I need some help, maybe somebody know something about my Problem.

    My Laptop have until October 2017 Guarantee, so i´ll not do things like vbios flash.

    I noticed that my GTX780m SLI Clocks down sometimes from 849MHz to 614/666MHz, and it’s not relating to the temperature. So i called Dell and they send me a technician to change the Graphics Cards and the cooling sinks, but that didn´t help anything. But now i got another Problem. It is like tearing but scratches the screen dramatically. It is only if i have turned on SLI, in the picture you´ll see what i mean.

    Perhaps anybody know how to fix both Problems.
    https://www.dropbox.com/s/kvtwhpzr5t529eo/20160120_163912.jpg?dl=0
    https://www.dropbox.com/s/9ch2x3vttwqzwvq/20160120_163959.jpg?dl=0
    https://www.dropbox.com/s/71k7j9pj2jkajs5/20160120_164005.jpg?dl=0
     
    DerSchlachter95, Jan 20, 2016
    #1
  2. hans12321

    hans12321 Notebook Consultant

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    Hello,
    Try an external tv.
    if the artefacts are still there it's probably a gpu related issue.
    best regards
     
    hans12321, Jan 20, 2016
    #2
  3. DerSchlachter95

    DerSchlachter95 Notebook Enthusiast

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    No the artifacts come only when the internal monitor is in use and only if both cards are active.
    I´m really confused
     
    DerSchlachter95, Jan 21, 2016
    #3
  4. woodzstack

    woodzstack Alezka Computers , Official Clevo reseller.

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    LCDS cable can be pulled slightly out of socket from inside the LCD itself, sometimes it can even begin to tear or rip the connecting wire ribbon, but I've seen this cause issues before. Could also be that its badly seating into its socket on the mainboard, or its dirty. The screen itself could potentially be damaged too.
     
    woodzstack, Jan 25, 2016
    #4