The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    touchpad deadzone problem

    Discussion in 'Alienware 14 and M14x' started by towph, Feb 8, 2012.

  1. towph

    towph Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    Hello, my alienware m14x finally arrived yesterday after a week and so far i am loving it but i am having a small issue with the touchpad. I've tried to search this forum and all over the internet but it seems like i am the only who have this issue (lucky me!) Anyway, there seems to be a pretty big "deadzone" in the upper middle area of the touchpad about the size of half my thumb. I tried to update the driver, uninstall/reinstall the driver with no luck. I'm starting to think it's probably hardware related. Anyone else have any suggestion for a fix or do i have to return the product? I can pretty much live with it since i almost always use a mouse anyway but for a $1200 machine i kinda wanted it be working right. thanks in advance
     
    towph, Feb 8, 2012
    #1
  2. hellfire88

    hellfire88 Notebook Consultant

    Reputations:
    35
    Messages:
    267
    Likes Received:
    1
    Trophy Points:
    31
    A possible scenario is that your touchpad cable is loose inside the computer (under the keyboard). Its kind of a pain to get to but if you want to try, the instructions are here:

    Documentation

    Basically you want to follow the "Removing the Palm-rest Assembly" instructions from steps 1 to 7 and then check the touchpad cable is seating tightly (its a super-thin cable held in by a plastic connector latch...). Otherwise, you can call up Dell and they'll probably send a tech next day with parts to replace for you. Good luck!
     
    hellfire88, Feb 8, 2012
    #2