3 motherboard failures and a corrupt windows 7 since i brought it in november and dell doesent wanna give me a refund.what do i do ask for a replacement or m17x
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The refund will only be give IF the laptop is under 21 days period (it is said in the T&C when you ask to agree to continue), so if your laptop is already more than 21 days, then chances the answer will be no.
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Ask for that M17x R3.
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im on the BAD MOOD right now since my mobo died on me with the 7 beeps... I'll be talking to them since they always put me on hold and hey 10mins on hold? ?! I mean seriously? 10 minutes?! oh yeah, happened twice now... I might call later and see what'll happen... lol!
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My best advice about calling Dell is, if you get a smchuck, hang up and call again. Sometimes its all about finding the right rep. Sometimes these reps are demon spawns with axes to grind and sometimes you find a good person on the other end of the line willing to listen and try to help you. Its a smaller percentage, but you can find them.
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yeah, it's quite hard to find one good rep from their end... and the one who's willing to give us a bargain... a good one at least..
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i am planing to do the same asking for a new computer, recenly they replaced my mobo and my GPU was degraded and no bluetooth which i ordered....
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I would ask for a whole new computer rather than another motherboard if youre having so many problems.
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i know that the refund is supposed to be within 21 days, but your laptop seems like it's a lemon - don't get pushed over - DEMAND a new one - NO REFURBS
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Guys i just talk to one of the dell rep that was helping me, he said give him one more chance to fix the M14x, with me sending in the system. If things still wrong from that points on they will refund the money/ exchange for the system/upgrade to another system with them paying the extra cost.
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quick question, are you all calling the tech support number 1800alienware? If so, try calling alienware corporate in FL. (Do a quick whitepages search)
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bigtonyman Desktop Powa!!!
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i would suggest you go for the system upgrade... XD
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I think if you have more than 3 component failures on the same system, you can ask them for a new system.
bad times
Discussion in 'Alienware 14 and M14x' started by dmoney08, Jan 28, 2012.