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    Wrong screen res sent from dell; what are my options?

    Discussion in 'Alienware 14 and M14x' started by derpdedoo, Oct 28, 2013.

  1. derpdedoo

    derpdedoo Newbie

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    Ordered a 14x R2 from the outlet (a cert. refurb) that was supposed to have 1600x900 screen res. Got a cert. refurb that has 1366x768 in the mail. All other laptop specs are correct.

    After conversating with cust. service, they told me to 'live with it' or 'send it back.' I bought it during the discount sale. Don't want to send it back due to the discount. Instead, want dell to make it right. This is my third AW and I like the brand. Won't like it if dell won't work with me on this.

    What to do?
     
    derpdedoo, Oct 28, 2013
    #1
  2. baii

    baii Sone

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    Typically ask for a further discount, not sure if they sent parts but you can diy a 900p in.
     
    baii, Oct 28, 2013
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