I got my laptop late summer for my freshman year here at university. Don't get me wrong, I love the machine and it works great for what I want it to. But....
after a replacement mic/screen, speakers, and now with a screen which has somehow gathered much dust underneath the screen as well as getting a BSOD every few days as well as multiple driver failures...I don't really know what to do or tell Dell.
In case it makes a difference, I have the 2-year accidental warranty. Oh, and when running the repair/error tool on startup(sorry I can't remember what it's called at the moment, it's late) it cannot find a single error. Mind boggling.
Anyways, will Dell replace my laptop/should I ask them to? Any help would be appreciated here. Thanks.
EDIT: Oh I forgot, multiple times Windows has failed on me(before and after a fresh install) and it took my computer around an hour to find a restore point it could latch onto and reboot itself, while I lost a good bit of work.
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I'm sure Dell will work with you. I had a friend play a joke on me and call Dell and told them that I wanted to return my M11x. I was getting emails left and right about RMA being approved and when I was going to drop it off. I told them about the joke and wanted to keep it. I had a supervisor email me just to veryify. Again I don't think it'll be a problem.
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^And thats how I got my first strike on this forum. That's fraud according to Dell/NBR I guess. I would recommend quickly editing your post
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katalin_2003 NBR Spectre Super Moderator
Some replies were removed, if i see any more posts encouraging fraud, this thread will be closed.
When you all registered here you agreed on following the forum rules.
As for your BSODs problems, download WhoCrahed and press the Analyse button on the top left. After it has finished scroll down and it will give you information about what caused the latest BSODs. -
If anyone else has had a notebook replaced by Dell, any guess on how long the process takes? As I said I'm a student, and pretty much live on this thing. -
well until now they replaced my screen, my motherboard three times and the processor once. Still no replacement (haven't asked seriously though). If I have one more problem I'm going to ask for a replacement though. So good luck with yours.
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So lets NOT be fraudulent of course, just remember that you have complete care warranty. Meaning that you have a VERY strong footing to make a case to dell to have the unit replaced. You have a premium product with a premium warranty. Ask to speak to a manager until you feel this gets properly resolved. Personally, I would have pushed for a new laptop by now.
Call them up and flex that power that your hard earned money has paid for!! -
Will Dell replace my m14x?
Discussion in 'Alienware 14 and M14x' started by wesfry92, Apr 6, 2012.