I have never liked touchpads. Most of the time I use my external mouse but whenever I run on battery I'm using the touchpad and the left button gets stuck all the damn time! Anybody else experienced this? I'm thinking I need to get it replaced cause it has been going on for months now.
-
Alienware-Natalia_J Company Representative
Try updating the synaptics touchpad driver. To do this, first, go to the device manager and under "mouse and other pointing devices" find the "Synaptics driver", right click on it and uninstall it, re start the computer.
Download the driver from here and reinstall it, re start the system again and test it. -
@Natalia I think he is talking about a hardware left button issue being stuck caused by poor quality control or defect, not a software issue.
-
-
Alienware-L_Porras Company Representative
just send us an e-mail to [email protected] with your service tag, phone and a brief description of the issue and we'll get back to you ASAP.
-
Has it happened from day one?
If not, you don't eat Cheetos or the like when you are using the computer do you? Even if you don't there can still be a buildup of crud from your palms restricting the tight clearance of the touchpad buttons. Anyone that has ever owned an old school ball mouse knows what Mouse Crud is. I would check closely for that before I had a technician mess with my laptop. -
. Sent an email to dell.
-
Alienware-L_Porras Company Representative
So how did it go? any updates on the issue?
-
Alienware called me and my touchpad is being replaced though the technician has not contacted me yet, I imagine he'll call tomorrow and set up a time. I do love that I don't have to send my machine in and be computerless for several weeks with my current warranty.
-
Alienware-L_Porras Company Representative
-
-
Tech came to replace the touchpad today, so far no sticking
.
-
Alienware-L_Porras Company Representative
-
Same here, I love alienware next day support
Might get an extended warranty, does a tech need to come verify my machine is in working order before doing so?
-
Alienware-L_Porras Company Representative
Touchpad Constantly Sticks!
Discussion in 'Alienware 14 and M14x' started by blindpet, Oct 30, 2012.