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    So Dell scratched my laptop and they're refusing to fix it.

    Discussion in 'Alienware 14 and M14x' started by Mudig, Dec 13, 2011.

  1. Mudig

    Mudig Notebook Consultant

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    I just received my laptop back and found deep scratches on the bottom. I sent them a picture and they said they would compare with the picture they took before they started to work on it. They emailed me back saying that they didn't cause the damage.

    I got them on the phone and asked them to email me their picture and they wouldn't. I'm really pissed off about this. Not only did they ship my laptop without my HDD installed(I had to do it myself) but they damaged my laptop and didn't even fix the original issue(microphone). I'm not sure what I can do right now besides be pissed off, I just want people who are thinking about getting an Alienware to reconsider. Dell's overall customer service is absolute trash.
     
    Mudig, Dec 13, 2011
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  2. tmaxx123

    tmaxx123 Notebook Consultant

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    call again. it depends on who you talk to. if they dont help you ask for their name and ask for a manager lol
     
    tmaxx123, Dec 13, 2011
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  3. MAXIMUS DECIMUS

    MAXIMUS DECIMUS Notebook Enthusiast

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    Not everyone has had a bad experience with dell customer support. First of all...you have 21 days to ship back the computer if you are unhappy. Second...call again and again....some WILL help you. You just have to get the right person. Yes it sucks...but again you have a choice to send it back.
     
    MAXIMUS DECIMUS, Dec 13, 2011
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  4. Mudig

    Mudig Notebook Consultant

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    Called again. The guy was cool about sending me a replacement bottom cover. The other guy was just an a-hole about it. I just hope I can easily remove these tags/stickers.
     
    Mudig, Dec 13, 2011
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  5. MAXIMUS DECIMUS

    MAXIMUS DECIMUS Notebook Enthusiast

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    Awsome! :)

     
    MAXIMUS DECIMUS, Dec 15, 2011
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  6. niko2021

    niko2021 Notebook Evangelist

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    The metal plate you can unscrew from the inside part of the bottom cover. If the stickers dont peel off clean, like the intel sticker, you can always get them on ebay for really cheap. I'm the same way as you, i want the stickers even tho i cant see them.
     
    niko2021, Dec 16, 2011
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