The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Should I return system?

    Discussion in 'Alienware 14 and M14x' started by Juz_Follow_ATI, Jul 16, 2013.

  1. Juz_Follow_ATI

    Juz_Follow_ATI ATI all the way

    Reputations:
    148
    Messages:
    985
    Likes Received:
    0
    Trophy Points:
    30
    Hey,

    So I got my system last week and the first thing I did was inspect the externals of it. Upon flipping the computer to its back, I noticed on the nameplate, that I had received a GT750 in place of the GTX765 I ordered.

    Panicking, I checked the device manager only to realized that a GTX765 was installed..

    So, Dell managed to screw up my name plate.. I called up earlier today to see if they could order me a new plate, but they insisted on a system replacement.

    Do you guys think this option is worth the hassle, with all the hardware and software re-installations, seeing that I purchased internal aftermarket upgrades as it is?
     
    Juz_Follow_ATI, Jul 16, 2013
    #1
  2. DGvr4

    DGvr4 Notebook Enthusiast

    Reputations:
    7
    Messages:
    32
    Likes Received:
    4
    Trophy Points:
    16
    I would said forget it and stay with it, I could not handle waiting more time for another computer to arrive if its working property and dont have aesthetic defects.
     
    DGvr4, Jul 16, 2013
    #2
  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

    Reputations:
    3,658
    Messages:
    6,874
    Likes Received:
    969
    Trophy Points:
    281
    I don't think it's worth the time. But I do apologize on behalf of our company for that inconvenience.
     
    Alienware-L_Porras, Jul 16, 2013
    #3
  4. redandblack1287

    redandblack1287 Notebook Consultant

    Reputations:
    7
    Messages:
    184
    Likes Received:
    19
    Trophy Points:
    31
    Personally I would harass them until they offer to send you the correct tag OR I would ask for a discount. Both the alienware bags I received recently had scratches on the alien on the front, and I was offered an exchange or a partial refund ($15 off $100 and then $20 off $70). There's no reason you should have to reorder or keep their mistake. They need to realize that they have to consistently offer premium service to go with their premium prices, so on behalf of everyone don't let them get away with it ;)
     
    redandblack1287, Jul 18, 2013
    #4
  5. dandan112988

    dandan112988 Notebook Deity

    Reputations:
    550
    Messages:
    1,437
    Likes Received:
    251
    Trophy Points:
    101
    I agree on that one.

    Sent from my SPH-L900 using Tapatalk 2
     
    dandan112988, Jul 18, 2013
    #5
  6. Juz_Follow_ATI

    Juz_Follow_ATI ATI all the way

    Reputations:
    148
    Messages:
    985
    Likes Received:
    0
    Trophy Points:
    30
    I called up and they said they cannot reproduce a plate with the exact same engravings for whatever reason so they offered me $50 gift card. I asked for $200, but at least I got something in return...
     
    Juz_Follow_ATI, Jul 18, 2013
    #6
  7. redandblack1287

    redandblack1287 Notebook Consultant

    Reputations:
    7
    Messages:
    184
    Likes Received:
    19
    Trophy Points:
    31
    Never hurts to ask :)
     
    redandblack1287, Jul 18, 2013
    #7
  8. Quix Omega

    Quix Omega Notebook Evangelist

    Reputations:
    78
    Messages:
    478
    Likes Received:
    3
    Trophy Points:
    31
    Sounds like you made the right call, return right away if you run in to a real problem. I learned that one the hard way.
     
    Quix Omega, Jul 18, 2013
    #8
  9. jacker60

    jacker60 Notebook Consultant

    Reputations:
    0
    Messages:
    106
    Likes Received:
    2
    Trophy Points:
    31
    I have that problem too, my AW14 has a i7-4800 and a GTX765m, but it comes with the plate i7-4700 and GT750.... so it bother me a little, they give you a card gift, but in dell latin american dont give gifts cards, will try maybe, but the maxium I'm gonna probably get its a discount on an accesory :(
     
    jacker60, Jul 19, 2013
    #9