and both times the mic was never repaired. I'm not sure where to go from here. I know it's not a software issue and that it's a hardware issue...but how am I suppose to get this thing fixed?
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I'd get on the phone again, explain the issue to a supervisor and demand it gets fixed. If you're firm about your demand, you could ask for some sort of compensation and they might throw you a gift card, M14X backpack or accessories.
Worst case scenario is use the Michael Dell e-mail and the top resolution team will handle your case within 24 hours. An e-mail should only be sent to them if you've exhausted all other options, though. They tend to expedite a fix rather quickly. -
It's either that or [email protected] . Pretty sure it's the first one, though.
Sent in my laptop twice to get the mic repaired...
Discussion in 'Alienware 14 and M14x' started by Mudig, Feb 23, 2012.