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    Rep + keyboard issue

    Discussion in 'Alienware 14 and M14x' started by Muskytaru, Jun 14, 2012.

  1. Muskytaru

    Muskytaru Notebook Guru

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    Just got the R2 last month and the key cover for the N key is coming off, like it isnt attached properly, it lifts up... like um, a scab partially attached to the skin. Anyone know if this is a quick fix ? If i contact dell if the keyboard is easy to replace?
     
    Muskytaru, Jun 14, 2012
    #1
  2. Muskytaru

    Muskytaru Notebook Guru

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    Update, now my games crash due to nvidia driver "Crashing" and recovering.
    This is starting to be frustrating. :(
     
    Muskytaru, Jun 14, 2012
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  3. ForeverZen

    ForeverZen Notebook Deity

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    You should definitely replace the keyboard. It isn't easy to re seat a key on a laptop keyboard. The nvidia driver crashing, over and over I assume? Is sign of a bad GPU. Just send the whole thing back and complain, maybe you'll get a credit.
     
    ForeverZen, Jun 14, 2012
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  4. Muskytaru

    Muskytaru Notebook Guru

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    Thanks, I am hoping one of the reps will read this and contact me regarding it, I cant be w.o laptop for more than a day or 2 due to work.
     
    Muskytaru, Jun 14, 2012
    #4
  5. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Hi Muskytaru, I helped you on a previous post. You said that you had reinstalled Windows, perhaps this video driver crashes are related to the nVidia driver and not to the actual video card. Try this out. Regarding the keyboard issue, we can certainly replace it with a technician at home, that's nothing to worry about, please send us an e-mail to [email protected] and we will place the dispatch for the keyboard and if you mention the issue with the GFX they can also help you with that, after the resolution make sure you post it here so that the community is aware of the fix.
     
    Alienware-L_Porras, Jun 14, 2012
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  6. iPhantomhives

    iPhantomhives Click the image to change your avatar.

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    Good to have you here Porras , basically this is 24/7 AW forum support , which is better then alienwarearena forum.
     
    iPhantomhives, Jun 14, 2012
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  7. Muskytaru

    Muskytaru Notebook Guru

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    I will do. Also it is helpfull to have you guys here. I cnt tell you how appreciated the support you provide is.

    Sent from my ASUS Transformer Pad TF300T using Tapatalk
     
    Muskytaru, Jun 14, 2012
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  8. Mattymira

    Mattymira Notebook Enthusiast

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    I dont mean to get off topic too much, but i also would like to point out how great it is to have you guys on the forums helping us out :) Please keep it up!
     
    Mattymira, Jun 15, 2012
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  9. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    That's why we are here, let us know how it goes!
     
    Alienware-L_Porras, Jun 15, 2012
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  10. Muskytaru

    Muskytaru Notebook Guru

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    Driver issue resolved. However, have not heard back from [email protected] regarding the keyboard.

    Sent from my ASUS Transformer Pad TF300T using Tapatalk
     
    Muskytaru, Jun 18, 2012
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  11. Brolaf

    Brolaf Notebook Guru

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    Musky, may i ask how you fixed the issue? I have the same issue , and i posted before on Alienware arena. I'm sure it is related to the driver and not the actual video card because i can play games fine.. I just get the error everytime i start windows.
     
    Brolaf, Jun 18, 2012
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  12. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Sorry about that Muskytaru, instead of AWsocialMedia, please try using [email protected] with the same info, the problem is that the Social Media Team does not work on weekends, so you might hear from them today but in the case that you don't, please send us an e-mail there.
     
    Alienware-L_Porras, Jun 18, 2012
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  13. Muskytaru

    Muskytaru Notebook Guru

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    No worries. I just heard from someone, well i just checked my email and saw.

    Sent from my ASUS Transformer Pad TF300T using Tapatalk
     
    Muskytaru, Jun 18, 2012
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  14. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Great! Let us know how it went!
     
    Alienware-L_Porras, Jun 18, 2012
    #14