Recently I just notice my m14x has 2 dead pixel , I've called dell , they said they will sent technician to replace my screen , I'm afraid that technician will break my m14x , just wondering how to avoid that , because I had m17x-r2 (2010) and one of the technician break the part that was working fine and many troublesome issue back and forth , in the end the problem was solved.
I don't really want technician to break anything , how do I avoid it , personally I have experience to replace the screen.
I know this is stupid question , I wanted to how was your experience with dell technician now days.
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iPhantomhives Click the image to change your avatar.
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Technician's are only human, it's possible for them to make mistakes sure, but any mistakes they do make they'll fix free of charge...
If you change the screen yourself not only will it cost money but I doubt Dell will fix any problems you encounter... -
iPhantomhives Click the image to change your avatar.
It would be crap if I met same unskilled human again.
Its not free of charge if you paid for brand new system
I been changed my other alienware laptop screen by myself , no problem at all. Since this is newly machine not even 21days , that's why I'm asking for advise. -
Alienware-L_Porras Company Representative
Yes, you can ask for the Parts Only Service if you are afraid of a technician breaking the computer, anyway you can be monitoring what he is doing if he goes to your place and replaces the parts there. Chances are very low that you will get the same technician this time, he has been probably escalated already. There is always the Depot option for you. If you need any change in the Dispatch please send us an e-mail to [email protected] and they should be able to help you as soon as possible.
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iPhantomhives Click the image to change your avatar.
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Alienware-L_Porras Company Representative
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iPhantomhives Click the image to change your avatar.
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Dell support is really great. Glad you got your screen fixed
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Alienware-L_Porras Company Representative
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iPhantomhives Click the image to change your avatar.
To be honest , the scratch really bother me. I have my m11x , m18x for a year now , no single scratch on it , I was planning to keep those laptops more then 5years. -
Alienware-L_Porras Company Representative
. . . Please send us an e-mail to [email protected] with your tag and phone number and I'll make sure you get the replacement
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iPhantomhives Click the image to change your avatar.
I really wish they could examinate the screen before ship it out , I don't want to get replacement again , that makes me felt bad.
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Alienware-L_Porras Company Representative
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iPhantomhives Click the image to change your avatar.
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Alienware-L_Porras Company Representative
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iPhantomhives Click the image to change your avatar.
Re : Dead Pixel
Discussion in 'Alienware 14 and M14x' started by iPhantomhives, Jun 18, 2012.