Hi guys and girls, I'm wondering if anyone can help with an issue I'm having.
I bought my Alienware M14x R2 about a month ago and it hasn't been too bad. I've had a few issues which I've managed to resolve, but I'm not the most technically minded.
Over the last few days my sound has randomly been cutting off and not coming back unless I restart my PC. I've disabled and enabled the sound card and uninstalled and reinstalled the drivers. If I plug headphones into the jack it works fine. This is also affecting my microphone, as when I've been on skype occasionally the sound would just become muffled instead of cutting out completely; when this happens people in the call begin to scream about a loud sound that my mic is transmitting.
Any advice would be greatly appreciated.
Thanks a lot in advance.
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Alienware-Natalia_J Company Representative
Type "msinfo32" and check what BIOS version you are running and let me know.
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Alienware-Natalia_J Company Representative
ok, let's start by updating the BIOS to the A04, click here to be directed to the BIOS download.
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I've done that and it's currently working - but it was only an intermittent fault anyway. Is there anything else I should do now or should I just wait to see if it happens again over the next few days? -
Alienware-Natalia_J Company Representative
test it for a few days, post back if it happens again, glad I could help
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This issue has just re-occurred. I haven't changed anything whatsoever since updating the BIOS and it hasn't happened since either (until tonight)
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Any ideas to solve this? Seems like I'm not the only one having the issue. It also affects the microphone as people on skype say that it's making really loud/strange noises.
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Alienware-Natalia_J Company Representative
Please send us an e-mail to [email protected] with your service tag and contact information, include the link to this thread and a brief explanation of the issue that you are experiencing, and we will get back to you as soon as possible (both of you).
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Hi guys...if someone can help me here,im currently having problems with my speakers as there are completely no sounds coming out from it.My headphones and mic works fine but for some reason the speakers do not.Can someone help me please!For the BIOS Version im currently running the A03 7/15/2013
No sound from speakers
Discussion in 'Alienware 14 and M14x' started by bscholes, Aug 23, 2012.