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    New Alienware 14 touchpad left mouse button issue

    Discussion in 'Alienware 14 and M14x' started by supersixone, Aug 19, 2013.

  1. supersixone

    supersixone Newbie

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    Hello to all...

    Just sold my soul for a new alienware 14 laptop and when using it I have an issue with the left button on the touchpad. It is not working consistently if I am pressing the far left side. I have to press twice or a lot harder the second time. Only if I am pressing it in the middle or to the far right is it working highlighting, moving the cursor correctly. I tried uninstalling, rebooting and playing with all the control panel mouse options to no avail. Any suggestions ? I have gone threw a dozen dell and apple products and have never had an issue like this. kinda bummed when I think how much I paid. Any help is appreciated....

    Thanks
     
    supersixone, Aug 19, 2013
    #1
  2. slickie88

    slickie88 Master of Puppets

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    Sounds like a possible problem with the button itself. Call Alienware support (NOT Dell support)

    866-287-6727
     
    slickie88, Aug 19, 2013
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  3. tangerines

    tangerines Notebook Geek

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    My left touchpad button does something similar. Looking carefully on mine, the lower left corner of the button has a little wiggle and will sometimes gets caught on the casing around the button (so it doesn't disengage completely). I don't know if that's what's happening with yours but the button has some wiggle room though so you might want to try pressing the button and shift it around to see if it helps.
     
    tangerines, Aug 21, 2013
    #3
  4. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    we could also help via e-mail. Send it to [email protected] and we'll take care of the issue from there.
     
    Alienware-L_Porras, Aug 22, 2013
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