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    M14x freezing! Please help!!

    Discussion in 'Alienware 14 and M14x' started by hedlm, Jan 22, 2012.

  1. hedlm

    hedlm Newbie

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    Hello all, I recently bought an Alienware M14x (my first Alienware and my most expensive laptop too), but since the start ive had random freezing problems and lock up issues, just like a lot of people on other posts, i have exactly the same problems. The the screen just stays frozen, is still on (with whatever I was doing last) but completely unresponsive (including the keyboard and mouse) and requires me to restart it by holding down the power button. Very very sad.

    For everything I've read about it (a lot) I realize that this problem is common in so many Alienware laptops of different models. And the only thing we know for sure is that it solves definitely by replacing the motherboard, hardrive, graphics card and memory RAM. And in some cases found failures in some specific memory RAM series and solved their problems only by replacing the defective memory RAM.

    Do i need replace everything too? How i do this? Or just memory RAM? Anyone know something about it? Please someone help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    My specifications:
    Alienware M14x R1
    Windows 7 Home Premium 64-Bit
    NVIDIA GeForce GT 555M 1.5 GB graphics with Optimus
    Proccesor: Intel Core i7 2630QM 2.0GHz (2.9GHz Turbo Mode, 6MB Cache)
    Monitor: 14.0 inch HD (900p/1600x900) with WLED backlight
    500 GB SATA Hard Drive (7200RPM)
    6 GB Dual Channel DDR3 SDRAM at 1600MHz (1X4G 1X2G)

    Memory Slot#1 DDR3 4096Mb Samsung, Part Number: M471B5273DH0-CK0 Serial: 222BF8FF

    Memory Slot#3 DDR3 2048Mb Hyundai Electronics, Part Number: HMT325S6BFR8C-PB Serial: 11519C5A

    Thank you very much and I'll be waiting an answer.
     
    hedlm, Jan 22, 2012
    #1
  2. seelezerkleiner

    seelezerkleiner Notebook Guru

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    try running epsa. press f12 at first boot screen and select diagnostics. post test results.
     
    seelezerkleiner, Jan 22, 2012
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  3. CGSDR

    CGSDR Alien Master Race

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    You can call Dell, if they think something wrong, then you'll get to replace that part, since you said you recently bought it, then you'll have the warranty to cover, and that was it is for as well.
     
    CGSDR, Jan 22, 2012
    #3
  4. hedlm

    hedlm Newbie

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    I change the memory RAM for new Gskill 4GB x 2 (8Gb) 1333Mhz and i fix the problem, no more freezing. Thanks
     
    hedlm, Jan 28, 2012
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  5. hedlm

    hedlm Newbie

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    Oh no, the freezing problem back again :( Apparently only freezes when i'm connected to the internet even when the internet browser is not opened. Because i can last for days without problems when i'm not connected to the internet. Someone could help me? Anyone have any idea about it?
     
    hedlm, Feb 3, 2012
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  6. smokeydogsmokey

    smokeydogsmokey Notebook Consultant

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    stealth up dates? you got anti virus right?
     
    smokeydogsmokey, Feb 4, 2012
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  7. hedlm

    hedlm Newbie

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    Yes, i have avast internet security, but also had it in my previous laptops and never had any problems.
     
    hedlm, Feb 4, 2012
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  8. safeelyazar

    safeelyazar Notebook Enthusiast

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    i too have this same freezing problem while connected to internet does anyone hav a fix
     
    safeelyazar, Feb 5, 2012
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  9. hedlm

    hedlm Newbie

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    Hi, i already do it, full diagnostic, and nothing, everything was fine. And i already update everything, all bios, etc. I need try re-installing windows?
     
    hedlm, Feb 8, 2012
    #9