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    M14X Broken hinge - out of warranty - Help please, what should I do?

    Discussion in 'Alienware 14 and M14x' started by Deathspank, Dec 10, 2013.

  1. Deathspank

    Deathspank Newbie

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    So my Alienware M14X hinge just broke after almost 2 years since purchase, I take care of my laptop and was surprise that the hinge still gave-out.

    I'm currently in Dubai for 1 more month and called a few DELL certified service centers here and they told me that I have to replace the whole monitor which will cost me around 400 USD (LOL!). I told them that I could purchase the hinge online and they told me that the hinges are glued to the monitor and there is no chance that it could be replaced separately.

    Online hinges:


    Dell Alienware M14x Hinge Kit Left and Right Hinge M14x-L&R

    Dell Alienware M14x LCD Hinge SZS-L, SZS-R

    Should I just purchase this hinge and try to fix it myself? But I couldn't find any youtube tutorials on how to replace the hinge -HELP!

    Or should I buy the complete LCD set for $200 online? Because there is just no way I'm going to get this laptop fix locally here in Dubai for double the price of $400.

    Dell Alienware M14x LCD Panel Assembly (Complete) DP/N: 6HH82 06HH82, CNT97 0CNT97, LTN140KT05 D01

    Please guys help me out? What should I do? Any better solutions?

    After checking online I realised a lot of people also have this problem, and whats even more annoying is that alienware is fixing m11x but not acknowledging the problem with the m14x... wear and tear really? I barely move my laptop out of the desk and I often just leave the screen open...
     
  2. J.Dre

    J.Dre Notebook Nobel Laureate

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    You can extend your warranty for about the same price as it would cost to fix it yourself, and they'll take care of everything.
     
  3. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    We usually won't cover issues that have been already reported out of warranty. We have a depot service for OOW machines that may help you with this situation.