Interesting issue with Alienware M14x r2 ODD

Purchased my laptop about 2 years ago and have been loving it to death. It's been running great for a solid two years now. (Got it late July 2012)

I've had a few issues with it including battery, sound, and the like, but nothing that support couldn't figure out.

My specs are as follows.

Sys model: Alienware M14xR2
BIOS: INsydeH20 Version 03.721.24A13
Processor: Intel i7 3610WM @ 2.3 GHZ
Memory; 16 gigs
GX: NVIDIA Geforce GT650m

I wanted to burn some music to a disc yesterday and encountered a weird issue with the ODD that I haven't seen before. I put the disc in and it starts reading it. Then, it makes a da du daaaa sound and rejects it without reading anything. I tried restoring the computer to it's factory state, and that didn't help. I'm pretty sure something happened to the ODD itself.

Any suggestions? I really don't want to send my computer back until later next month if I have too. (school) If the best way to do it is contact support for a replacement odd, then that's the way I'll go.

Thanks! I want to keep this thing running until next summer which is when i plan to upgrade.

 

Try and install new bios or reflash the bios you have. I do not know if you have an old bios. Try that first. Produktstøtte | Dell Norge :thumbsup:

 

Try this article that we've posted online. If that does not work, send us an e-mail to [email protected] and we'll help you further.