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    I'm trying to order the M14x, but the customer service is .

    Discussion in 'Alienware 14 and M14x' started by Mudig, Apr 21, 2011.

  1. Mudig

    Mudig Notebook Consultant

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    I just got my M11x yesterday, then I see that the M14x is available. I want to return the M11, then they say that they will charge a restocking fee...then they tell me if I order the M14x first they won't charge the restocking fee.

    So I am trying to do that, but for whatever reason I need to deal with them in customer care, except customer care is constantly under maintenance. I've tried yesterday and today. Not sure what to do. Should I order the M14x and then tell them I want to return the M11? Why the hell is everyone on the phone from India?

    I'm trying to get this done, but I have to first call customer care, from then they would transfer me to sales to order the thing, then they would transfer me back so I can return my M11x. This should go smoothly but the people working there are being too difficult.
     
    Mudig, Apr 21, 2011
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  2. Hengst2404

    Hengst2404 Notebook Geek

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    If you can find a way to qualify for that EPP, I dealt with stateside customer service reps every time I called.
     
    Hengst2404, Apr 21, 2011
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