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    I have a question about my Alienware 14 order.

    Discussion in 'Alienware 14 and M14x' started by Blazertrek50, Jul 11, 2013.

  1. Blazertrek50

    Blazertrek50 Notebook Evangelist

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    I placed an order for a new Alienware 14 on Monday. I used my bank MasterCard debit card, so the funds showed coming out of my account as "pending". Yesterday, I was called by a Dell rep asking if the charge was valid and once I said yes and provided my address etc. he thanked me and said we will ship it as soon as it is ready. Today when I looked at my bank account the charge (around $1,700) was not listed and the funds were back in my account! Is this standard for an order, where the funds are first held then once verified, released until the actual item (laptop) ships? When I look at my status it says in-production (with an estimated delivery date of July 25th), just like it did on Tuesday and Wednesday.

    Thanks for any help with this.
     
    Blazertrek50, Jul 11, 2013
    #1
  2. Juz_Follow_ATI

    Juz_Follow_ATI ATI all the way

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    Yes, it's normal. The initial pending charge is just to clarify that you have a functioning bank account. You are only officially charged once your computer is shipped out, or labeled under "shipped."
     
    Juz_Follow_ATI, Jul 11, 2013
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  3. Kevinmcg

    Kevinmcg Notebook Deity

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    Correct /10 char
     
    Kevinmcg, Jul 11, 2013
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  4. Serpentize

    Serpentize Newbie

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    Im in a bit of a situation.

    I ordered an Alienware 14 on July 8th and Dell Charged me the same day. I had to cancel the credit card on the ninth for other reasons.

    What should i do? Should i call Dell and give them a new Credit Card number or what?
     
    Serpentize, Jul 11, 2013
    #4
  5. Kevinmcg

    Kevinmcg Notebook Deity

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    Yeah it probably won't ship unless you notify them
     
    Kevinmcg, Jul 11, 2013
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  6. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Probably yes, try contacting the CCOP team to this phone:

    CCOP Department at 1877-819-3355 (OPTION- 1), Timings- 9am to 6pm CST (M-F)
     
    Alienware-L_Porras, Jul 12, 2013
    #6